How to Fix SharePoint Error We're Having Trouble Connecting to the Server
Question details
The user encounters an intermittent server connection error when trying to open SharePoint files in Microsoft Office desktop applications.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Opening files directly from a SharePoint document library into desktop applications like Word or Excel, typically while working on a home network.
- Observed behavior
- An error message appears stating We're having trouble connecting to the server, preventing the document from opening in the local Office desktop app.
Ensure you have a stable internet connection, especially if working remotely, and verify that your Microsoft Office desktop apps are updated to the latest version.
Disable Saving Encrypted Pages to Disk
Modifying your Windows Internet Options can resolve security protocol conflicts that prevent Office from securely downloading files from SharePoint servers.
This is a common resolution for connection issues between SharePoint libraries and local Microsoft Office applications. Changing this setting allows encrypted traffic to be processed correctly by the desktop apps.
Press the Windows key, type 'Internet Options' into the search bar, and press Enter to launch the Internet Properties dialog box.
Click on the 'Advanced' tab at the top of the window to view your advanced system configuration settings.
Scroll down to the 'Security' section. Find the checkbox labeled 'Do not save encrypted pages to disk' and uncheck it.
Click 'Apply', then click 'OK' to save your changes. Restart your web browser and attempt to open the SharePoint file in the desktop app again.
Clear and Refresh Office Credentials
Stale or conflicting cached credentials on your local device can block Office from properly authenticating with SharePoint.
Isolate Network and Device Factors
Testing alternative networks and access methods helps determine if the error is caused by a localized home network issue or an application bug.
Try WPS Office for Seamless Document Management
If you continuously face authentication and connection errors with Microsoft Office desktop apps, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative for editing your essential documents without the heavy syncing overhead.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Application: Run the downloaded installer and follow the simple on-screen instructions to set up the software.
- 3. Open Your Documents: Launch WPS Office and easily open your downloaded SharePoint documents to continue editing with full formatting compatibility.
Frequently Asked Questions
Why does SharePoint say We're having trouble connecting to the server?
This error typically occurs due to local authentication conflicts, misconfigured Internet Options, stale Office credentials, or unstable home network conditions preventing the desktop application from reaching the SharePoint server securely.
Does this connection error mean SharePoint is down?
Not necessarily. If the issue is isolated to a single user or only happens on a specific home network, it is highly likely a local device or network configuration problem rather than a widespread SharePoint outage.
Can I still access my files if the desktop app will not connect?
Yes, you can usually still view and edit your documents by opening them directly in your web browser through the SharePoint document library, completely bypassing the desktop application.
How do I know if my home network is causing the SharePoint connection issue?
You can test this by connecting your device to a different network, such as a mobile data hotspot. If the file opens successfully on the new network, your original internet connection, firewall, or router settings may be the cause.
