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Fix We're Having Trouble Creating Your Sway Error in Microsoft Sway

Maira Mehtab Sep 22, 2026 869 views

Question details

Users are unable to create new presentations in Microsoft Sway, receiving a persistent error message regardless of the platform or account used.

Product: Microsoft Sway
Device & OS: not provided
Scenario: Attempting to create a new Sway presentation for work or school projects.
Observed behavior: The creation process fails entirely, returning the error message "We’re having trouble creating your sway" across multiple browsers, computers, and user accounts.

Before you start

Verify your internet connection and visit the official Microsoft 365 Service Status page to check for any ongoing widespread server outages affecting Sway.

Solution 1Recommended

Report to Microsoft Support and Await Service Restoration

Since this specific error is usually caused by a widespread Microsoft Sway server outage rather than a local configuration issue, the most effective approach is to report the incident and monitor the service status.

When an error occurs across multiple browsers, different devices, and separate accounts, it strongly indicates a backend server issue on Microsoft's end. Extensive troubleshooting of your local machine will not resolve cloud service outages.

Verify Global Service Status

Check the official Microsoft Service Health portal or their official social media support channels to see if there are known outages affecting Microsoft Sway.

Submit Incident Feedback

Navigate to the Microsoft Feedback portal, report the Sway creation error, and upvote similar existing reports. High voting volume helps Microsoft prioritize server-side fixes.

Monitor and Wait for Resolution

Wait for Microsoft engineers to deploy a fix to their servers. In documented instances, similar widespread cloud creation outages have taken anywhere from a few days to a week to become fully operational again.

Server-Side Limitation: Standard local troubleshooting steps, such as clearing browser cache, trying incognito mode, or switching user accounts, typically will not bypass this error.

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Frequently Asked Questions

Why does Microsoft Sway say 'We're having trouble creating your Sway'?

This error typically indicates a server-side issue or widespread outage with Microsoft's cloud services, preventing their systems from generating new Sway documents.

Will clearing my browser cache fix the Sway creation error?

No. If the error is occurring across multiple browsers and devices simultaneously, it is a Microsoft service issue. Clearing your local cache or switching browsers will not resolve backend server problems.

Can I still view my existing Sways during this error?

In most documented cases, existing Sway presentations remain accessible for viewing and minor editing, even when the service is experiencing errors preventing the creation of completely new files.

How long does it take for Microsoft to fix Sway server errors?

Resolution times vary based on the complexity of the backend issue. Historically, some widespread Sway creation outages have taken approximately a week for Microsoft engineers to fully resolve.

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