How to Fix SharePoint News Text Boxes Deleting Letters While Typing
Question details
Users need to resolve an issue where text box components on SharePoint news pages automatically delete characters or letters while typing.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Editing or creating a news page within a SharePoint site.
- Observed behavior
- Letters and characters are unexpectedly deleted or disappear as the user types inside the text web part.
Ensure you have saved your current text offline in a separate document (like Notepad) to prevent any data loss before testing or refreshing your browser.
Isolate the Issue with a New Page and Browser
Determine if the typing bug is caused by a corrupted page component, a browser glitch, or a user-specific session error.
SharePoint text formatting bugs are often tied to specific web parts, cached browser data, or conflicting extensions. Testing across different variables helps pinpoint the root cause.
Navigate to your SharePoint site's home page, click the 'New' button, and select 'Page' to start a fresh draft.
Add a new Text web part to the blank page and try typing the same content to see if the deletion issue still happens.
Close your current browser and log into SharePoint using a different supported browser (such as Microsoft Edge, Google Chrome, or Mozilla Firefox) to rule out browser-specific conflicts.
Ask a colleague with editing permissions to type in the exact same text box on the affected page to check if the issue is tied to your specific user profile.
Gather Diagnostics and Contact SharePoint Support
If the issue persists across all browsers and users, escalate the problem to Microsoft Support with detailed diagnostic information.
Draft Content Without Glitches Using WPS Office
Browser-based text editors can sometimes suffer from lag, extension conflicts, or typing bugs. Draft your important announcements safely offline using WPS Office before pasting them into SharePoint. It's a lightweight, feature-rich, and completely free alternative to Microsoft Office.
- 1. Download and install WPS Office: Get the free WPS Office suite from the official website and install it on your computer.
- 2. Draft your news content securely: Open WPS Writer to format and write your content locally without worrying about online lag or disappearing text.
- 3. Transfer to SharePoint: Once your draft is complete, copy the text and paste it directly into your SharePoint news text box.
Frequently Asked Questions
Why is SharePoint deleting text as I type?
This is typically caused by browser caching issues, incompatible third-party extensions (like ad blockers or grammar checkers), or temporary synchronization delays within the SharePoint rich text editor script.
Can I recover the letters deleted by this text box bug?
If you notice the deletion immediately, you can often recover the text by using the Undo keyboard shortcut (Ctrl+Z on Windows or Cmd+Z on Mac). If the page was auto-saved with the error, check the Version History of the page to restore an earlier, intact draft.
Does copying and pasting text into SharePoint cause this issue?
Sometimes. Pasting text from external sources that carries complex hidden formatting can interfere with SharePoint's text web part. To fix this, try pasting the text as plain text (Ctrl+Shift+V) and re-applying the formatting directly inside SharePoint.
