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How to Fix SharePoint Upload Errors for Recorded Zoom Videos
Question details
A specific Zoom video recording fails to upload to SharePoint, despite other similar recordings uploading successfully.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Uploading a recently recorded Zoom video file to a SharePoint document library.
- Observed behavior
- The upload process fails for a single recording due to potential issues with file format, size, naming, or metadata, while other videos upload without issue.
Ensure your web browser is up to date and verify that you have sufficient storage space and edit permissions in the destination SharePoint library.
Verify File Properties and Rename the Video
Check the file format and ensure the file name meets SharePoint's strict character restrictions.
SharePoint restricts certain special characters in file names and has specific file size limitations. A long name or an incorrect, unconverted extension can easily trigger an upload failure.
Right-click your Zoom recording on your computer, select Properties, and confirm the file has an .mp4 format extension rather than an unconverted Zoom file extension.
Right-click the video file and select Rename. Give it a short, simple name (e.g., TeamMeeting.mp4) and remove any special characters like hashtags, ampersands, or brackets.
Check the size of the failing video and compare it with a recording that previously uploaded successfully to ensure it does not exceed your SharePoint site's single-file upload limits.
Test Local Playback and Re-convert the Video
Ensure the video is not corrupted by playing it locally, and re-export it from Zoom if necessary.
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Frequently Asked Questions
Why does SharePoint block certain file names during an upload?
SharePoint has restrictions on specific characters (such as *, :, <, >, ?, /, \, |) and limits the overall length of file paths to prevent server and syncing errors. Removing these characters usually resolves naming-related upload errors.
What should I do if my Zoom recording is a .zoom file instead of an MP4?
A .zoom extension indicates that the recording has not finished converting. You must open the Zoom desktop client, go to your recorded meetings list, and manually trigger the conversion to MP4 before you can upload it to SharePoint.
Does SharePoint have a file size limit for video uploads?
Yes, while modern SharePoint Online supports very large individual files (up to 250 GB), your specific organization or department may have stricter storage quotas or upload limits configured by your IT administrator.
