How to Fix the Excel Family Tree Template Error
Question details
The user is experiencing a failure or crash when trying to use a family tree template in Excel.

- Product
- Microsoft Excel
- Device & OS
- not provided
- Scenario
- Entering personal information into the spreadsheet or clicking the 'Create Family Tree' macro button.
- Observed behavior
- The template fails to generate the tree, produces an error message, or becomes unresponsive upon execution.
Ensure your Microsoft Excel application is completely closed before attempting a software repair, and verify that macros are enabled in your Trust Center settings, as many automated templates rely on them.
Run Office Online Repair via Control Panel
Repairing your Microsoft Office installation can fix missing or corrupted application files that cause template macros to fail.
Microsoft Office includes a built-in repair tool that scans and fixes underlying software issues without deleting your personal files. The Online Repair option is the most thorough method for resolving recurring crashes.
Press the Windows key, type 'Control Panel', and press Enter. Navigate to 'Programs' and click on 'Programs and Features'.
Scroll through your list of installed applications, locate 'Microsoft 365' or 'Microsoft Office', and click to select it.
Click the 'Change' button located at the top of the program list. When the Microsoft Office dialog box appears, select 'Online Repair' and click the 'Repair' button to begin.

Download a Fresh Copy of the Template
If the specific template file is corrupted or its internal scripts are broken, downloading a new version directly within Excel can quickly resolve the issue.
Try WPS Office for Hassle-Free Templates
If Microsoft Office templates continue to crash or require time-consuming repairs, consider switching to WPS Office. It provides a lightweight, highly compatible spreadsheet tool with thousands of built-in, ready-to-use templates for free.
- 1. Download and Install: Download WPS Office for free from the official website and install it on your device.
- 2. Explore the Template Library: Open WPS Spreadsheets, navigate to the 'New' tab, and browse the extensive template gallery.
- 3. Create Your Family Tree: Search for 'family tree' in the search bar, select your preferred design, and click 'Use Now' to start editing immediately.

Frequently Asked Questions
Why does the Excel macro button for 'Create Family Tree' fail?
This usually happens if macros are disabled in your Trust Center settings, blocking the underlying script from running. It can also occur if the template file was corrupted during download. Enabling macros or re-downloading a fresh template often resolves it.
Will repairing Microsoft Office delete my personal files?
No, running an Online Repair or Quick Repair only replaces core application files and fixes registry entries. Your personal workbooks, custom templates, and stored data will remain completely untouched.
Can I build a family tree in Excel without using a macro template?
Yes, you can manually build a family tree using Excel's SmartArt graphics. Go to the Insert tab, click SmartArt, and choose a 'Hierarchy' layout to create a structured tree without relying on automated macro scripts.




