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How to Remove Missing Folders from OneDrive Shared by Me
Question details
Users are trying to clean up their OneDrive 'Shared by Me' list but are unable to remove folders that no longer exist.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Managing shared files and attempting to clear deleted or moved folders from the sharing directory.
- Observed behavior
- Folders that have been deleted or missing continue to display in the 'Shared by Me' list because lingering sharing permissions or cached references remain active.
Verify that the folders in question have actually been permanently deleted from their original location and try refreshing your web browser.
Cancel Sharing Permissions and Contact Support
Resolve the issue by having the original owner revoke access or by reaching out to OneDrive Support to clear the stuck cache.
In some cases, items remain in the 'Shared by Me' list because you are not the original owner of the root item, or there is a delay in Microsoft's server synchronization.
Identify the original owner of the shared item and ask them to completely cancel the sharing permissions associated with your account.
Allow some time for OneDrive servers to sync the permission changes. Refresh your 'Shared by Me' page to see if the missing folders have disappeared.
If the folders still appear after the permissions are removed, log into your OneDrive account on the web, navigate to the Help or Feedback section, and contact OneDrive Support for advanced technical assistance.
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Frequently Asked Questions
Why do deleted folders still show up in my Shared by Me list?
This typically occurs due to active sharing permissions that were never revoked, or server-side cached references that fail to update immediately after a folder is deleted.
Can I manually remove these missing folders myself?
If you are not the original owner of the files or folders, you cannot force the removal. You must contact the owner to revoke the sharing link or reach out to Microsoft Support to reset the cache.
How can I refresh my OneDrive to clear cached shared items?
Try signing out of your OneDrive account, clearing your web browser's cache and cookies, and then signing back in. You can also try viewing the list in an Incognito or Private browsing window.
Does unlinking my OneDrive account fix the shared list issue?
Unlinking and relinking your OneDrive on your desktop can sometimes clear local sync issues, but it usually does not affect the online 'Shared by Me' view, which relies on cloud server data.
