Why OneDrive Shows Different Files on Two Computers & How to Fix It
Question details
The user is experiencing a discrepancy where the same OneDrive account displays different files and folders across two different computers.
- Product
- OneDrive
- Device & OS
- Windows 10
- Scenario
- Trying to access and manage a unified file system across multiple computers using the same Microsoft OneDrive account.
- Observed behavior
- File Explorer on one computer shows different files or folders compared to the second computer, or local files do not match the authoritative list shown on OneDrive online.
Before troubleshooting your computers, sign in to OneDrive online via your web browser to view the authoritative list of files currently synced to the cloud.
Check and Adjust OneDrive Sync Folder Settings
Ensure both computers are configured to sync the exact same folders from your OneDrive account.
OneDrive allows users to choose specific folders to sync locally to save hard drive space. If different folders are selected on each computer, the visible files will not match.
Click the OneDrive cloud icon in the Windows taskbar notifications area, click the Help & Settings (gear) icon, and select Settings.
Navigate to the Account tab within the settings window and click on the 'Choose folders' button.
Ensure all the necessary folders you want to access are checked. Click OK to save changes. Repeat this process on both computers to ensure they have matching selections.
Verify OneDrive PC Folder Backup Settings
Different backup settings for Desktop, Documents, or Pictures can cause file discrepancies.
Force Sync and Resolve Pending Uploads
If the source computer has pending uploads, the files will not appear on the destination computer.
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Frequently Asked Questions
Why does OneDrive online show fewer files than my local computer?
This usually happens when files on your local computer have not finished uploading to the cloud. This can be caused by a paused sync, lack of internet connection, or local sync errors.
Can I sync only specific folders on a second computer to save space?
Yes, you can use the 'Choose folders' option within the Account tab of OneDrive settings on each computer to specify exactly which folders you want to store locally on that specific device.
How do I know if my files have successfully synced across devices?
A solid green checkmark or a green checkmark on a white circle next to your files in File Explorer indicates they are fully synced to the cloud. You can also verify the status by clicking the OneDrive taskbar icon to see if it says 'Up to date'.
Will deleting a file on one computer delete it on the second computer?
Yes, if both computers are actively syncing the same OneDrive folder, deleting a file on one computer will delete it from the cloud and subsequently remove it from the second computer.
