Fix Adobe Cloud Add-In Saving Opened EML Files to Outlook Inbox
Question details
Users need a way to prevent archived EML files from being saved into their personal inbox when opened for viewing.
- Product
- Microsoft Outlook, Adobe Cloud Add-in
- Device & OS
- not provided
- Scenario
- Opening an archived EML file stored in SharePoint or another third-party application while the Adobe Cloud Outlook add-in is active.
- Observed behavior
- A copy of the opened EML file is unexpectedly created and saved in the viewer's Outlook inbox, even if the viewer was not an original recipient of the email message.
Ensure you have permission to manage COM Add-ins in your Microsoft Outlook client, as resolving this issue requires modifying your active extensions.
Temporarily Disable the Adobe Cloud Outlook Add-in
Turning off the Adobe Cloud add-in stops it from incorrectly processing and duplicating the viewed EML files into your inbox.
This behavior is a known conflict associated with how the Adobe Cloud add-in handles temporary file processing when an archived email is launched from SharePoint or other applications. Disabling the add-in serves as an immediate and reliable workaround.
Launch Microsoft Outlook on your computer. Click on the 'File' tab in the top-left corner of the ribbon, and select 'Options' from the bottom of the left-hand menu.
In the Outlook Options window, click on 'Add-ins' in the left sidebar. At the bottom of the window, ensure that the 'Manage' drop-down menu is set to 'COM Add-ins', and click the 'Go...' button.
Locate the 'Adobe Document Cloud for Microsoft Outlook' or similar Adobe add-in in the list. Uncheck the box next to it and click 'OK' to apply your changes.
Update Outlook and Adobe Creative Cloud
Updating both your email client and the Adobe add-in ensures you have the latest patches that may resolve file duplication bugs.
Experience a Seamless Office Alternative with WPS Office
If third-party add-in conflicts and synchronization errors in Microsoft Office disrupt your workflow, consider making the switch to WPS Office. It provides a lightweight, highly compatible environment with built-in PDF tools, removing the need for conflicting extensions.
- 1. Download WPS Office: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install the Software: Run the setup file and follow the quick on-screen instructions to complete the installation.
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Frequently Asked Questions
Why do EML files keep saving directly to my Outlook inbox?
This problem often occurs due to conflicts with third-party COM add-ins, such as the Adobe Cloud add-in. The add-in misinterprets the action of opening an archived EML file from an external source and incorrectly creates a copy in the active email inbox.
How can I view EML files without adding them to my Outlook account?
You can temporarily disable the conflicting add-in through Outlook's COM Add-ins menu. Alternatively, you can use a dedicated text editor or a standalone mail viewer application to open the EML files instead of double-clicking them to open in Outlook.
Will disabling the Adobe Cloud add-in delete my existing emails or files?
No. Disabling the COM add-in in Outlook only stops the Adobe integration from running inside your email client. It will not delete your emails, attachments, PDFs, or any files stored in the Adobe Cloud.
