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How to Disable the Adobe Document Cloud Add-In in Outlook
Question details
The user wants to remove or disable the Adobe Document Cloud add-in from Microsoft Outlook.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Managing email attachments and preventing the automatic conversion of files into Adobe cloud links in Outlook.
- Observed behavior
- The Adobe Document Cloud add-in remains visible and active in Outlook, converting attachments to cloud links, even after features are disabled via the Acrobat Customization Wizard.
Please ensure you completely close Microsoft Outlook before modifying add-in settings or system folders so that your changes are applied correctly.
Disable the Add-in through Outlook COM Settings
This is the standard and safest method to stop Adobe Document Cloud from running in your Outlook environment.
By managing your COM Add-ins directly within Outlook, you can disable the Adobe integration without altering system files. This prevents attachments from turning into cloud links.
Launch Microsoft Outlook, click on 'File' in the top-left corner, and select 'Options' from the bottom of the menu.
In the Outlook Options dialog box, click on 'Add-ins' located in the left-hand sidebar.
At the bottom of the window, ensure 'COM Add-ins' is selected in the Manage dropdown menu, then click the 'Go' button.
Locate and uncheck the box next to 'Adobe Document Cloud for Microsoft Outlook - Acrobat'. Click 'OK' to save your settings and restart Outlook.
Permanently Disable by Renaming the PDFMaker Folder
A deployment workaround to forcefully prevent the Adobe add-in from loading if the standard settings keep resetting.
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Frequently Asked Questions
Why does Adobe Document Cloud turn my Outlook attachments into links?
Adobe overrides default attachment behavior to upload files to its Document Cloud and share a link instead. Disabling the COM add-in in Outlook settings will revert your attachments back to standard files.
Will disabling the Adobe add-in affect my ability to read PDFs?
No. Disabling the Adobe Document Cloud add-in only removes its integration from Microsoft Outlook. You can still open, read, and edit PDFs normally using your default desktop PDF viewer.
How do I remove the Adobe add-in error after renaming the folder?
If you used the folder renaming workaround, Outlook may show a load error in the Add-ins menu. To clear this, go to File > Options > Add-ins, select COM Add-ins, click Go, select the Adobe add-in, and click 'Remove'.
