Fix Microsoft 365 Group Sender Not Receiving Email Copies
Question details
A user who is a member of a Microsoft 365 group successfully sends an email to the group but does not receive a copy in their own inbox.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Sending an email to a Microsoft 365 group as an active group member.
- Observed behavior
- The email is successfully delivered to all other group members, but the sender does not receive a copy of their own message.
Ensure you have a stable internet connection and confirm directly with at least one other group member that they actually received the email you sent to the group.
Verify Group Membership and Subscription Settings
Ensure the sender is an active member of the Microsoft 365 group and has their mailbox configured to receive copies of group emails.
By default, Outlook and Microsoft 365 might not send a copy of a group email back to the sender's inbox to prevent clutter. Checking your subscription preferences ensures the server routes the message to you.
Log in to your Microsoft 365 account and open Outlook on the web or your Outlook desktop application.
In the left-hand folder pane, scroll down to the 'Groups' section and select the specific Microsoft 365 group you are having trouble with.
Click on the group name or settings icon to view group members. Confirm your name and email address are listed as an active member.
Go to the group settings and ensure the option for 'Receive all email and events' is selected for your account.
Remove and Re-add the User to the Group
If group membership and subscription settings are correct but the issue persists, removing and re-adding the user can reset their delivery configuration.
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Frequently Asked Questions
Why does Microsoft 365 not send a copy to the sender by default?
To prevent inbox clutter, Microsoft 365 groups are often configured by default to assume the sender already has a copy of the message in their 'Sent Items' folder, so it does not echo the email back to their inbox.
Can an administrator force senders to receive their own group emails?
Yes. An Exchange Administrator can use PowerShell to run the 'Set-MailboxMessageConfiguration' cmdlet and set the parameter '-EchoGroupMessageBackToSubscribedSender' to true, ensuring the sender receives a copy.
Does this issue happen across all Outlook platforms?
Yes. Because this behavior is controlled by Microsoft Exchange server settings, it affects the user consistently whether they send the email from the Outlook desktop app, mobile app, or Outlook on the web.
