Send & Receive Issues

Fix Reckon Payslips Showing Sent but Not Delivered in Outlook

Muhammad Talha Sep 29, 2026 869 views

Question details

Users are experiencing an issue where payslips sent from Reckon payroll software via Outlook show as sent, but are never actually delivered to the intended recipients.

How to Fix Reckon Payslips Showing as Sent but Not Delivered in Outlook

Product: Microsoft Outlook, Reckon
Device & OS: not provided
Scenario: Sending employee payslips from Reckon using Microsoft Outlook integration.
Observed behavior: Payslips appear in the Outlook Sent Items folder or show as sent in Reckon, but the recipients do not receive the emails.

Before you start

Verify that your internet connection is active and that your recipient's email address is entered correctly in the Reckon employee records without typos.

Solution 1Recommended

Verify Outlook Email Delivery and Sync

Determine if the issue is isolated to Reckon or affects your entire Outlook application by testing standard email delivery.

Check Sent Items

Open Microsoft Outlook and navigate to the Sent Items folder to see if the payslips are actually recorded there.

Send a Test Email

Compose a standard text email to your own secondary address or a colleague and click Send to verify if normal Outlook sending works.

Check Outbox and Force Sync

Look in the Outlook Outbox folder. If emails are stuck here, go to the Send/Receive tab and click 'Send/Receive All Folders' to force a manual sync.

Check for Connection Errors: Look at the bottom right corner of the Outlook window for any connectivity error messages or a 'Working Offline' status indicator.

Solution 2

Create a New Outlook Profile

A corrupted Outlook profile can interfere with third-party software integrations like Reckon, preventing emails from sending properly.

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Frequently Asked Questions

Why do emails show as sent in Reckon but not in Outlook?

Reckon may have successfully generated the email and sent the command to Outlook, but Outlook might be working offline, have a corrupted profile, or the emails might be stuck in the Outbox folder pending synchronization.

How can I tell if the issue is with Reckon or Outlook?

Try sending a regular email directly from Outlook to an external address. If it delivers successfully, the issue is likely with the Reckon integration or its email templates. If it fails, the issue lies with Outlook's configuration or network connectivity.

Can anti-virus software block Reckon from sending emails?

Yes, some strict anti-virus programs or firewall settings can block third-party applications like Reckon from using Outlook to send outbound emails. Check your security software logs or temporarily disable email scanning to test if the payslips go through.

Do I need to run Outlook as an administrator for Reckon integration?

Sometimes running both Reckon and Outlook with the exact same administrative privileges can resolve integration and MAPI (Messaging Application Programming Interface) errors. Try closing both applications, right-clicking their shortcuts, and selecting 'Run as administrator'.

Outlook & Email Problems