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How to Fix SharePoint News Post Emails Stripping Images in Outlook
Question details
Images in SharePoint news post emails are not displaying in various Outlook desktop and mobile clients, though they appear correctly in Outlook on the web.
- Product
- Microsoft SharePoint and Outlook
- Device & OS
- not provided
- Scenario
- Viewing SharePoint news posts distributed via email in Outlook clients.
- Observed behavior
- Images are stripped or missing in classic Outlook, new Outlook, and Outlook for iOS, while rendering correctly in Outlook on the web.
Verify if the images display correctly in Outlook on the web to confirm whether the issue is isolated to specific desktop or mobile clients rather than a fully broken image link.
Escalate to Microsoft 365 Support for a Tenant-Level Fix
Since the issue affects multiple users and sites, it requires a Microsoft 365 administrator to open a support request for a tenant-level email-rendering investigation.
This pattern indicates a backend service issue with how Microsoft processes or routes SharePoint emails to client applications, rather than a local setting on a single recipient's device.
Record the affected SharePoint sites, the types of images failing to load, the specific Outlook clients impacted (Classic, New, iOS), and the exact dates the emails were received.
Provide the gathered correlation details to your IT department or the assigned Microsoft 365 administrator for your organization.
The administrator must log into the Microsoft 365 Admin Center, navigate to the Support tab, click on 'Help & support', and open a new service request so Microsoft can review the tenant's service logs.
Use Outlook on the Web as a Temporary Workaround
While waiting for Microsoft Support to resolve the backend issue, users can view the full news post emails via the web browser.
Discover WPS Office for Seamless Document Management
While SharePoint and Outlook backend service issues require tenant-level fixes from Microsoft, you can rely on WPS Office as a lightweight, stable, and completely free alternative for your daily document processing needs.
Frequently Asked Questions
Why do images show in Outlook on the web but not the desktop app?
Outlook on the web uses a different rendering engine than the desktop and mobile applications. Certain tenant-level backend routing or security policies may inadvertently block or strip images specifically targeting the client apps.
Can I fix the missing SharePoint images as an end-user?
Generally, no. Since this issue affects multiple users across different SharePoint sites within the same tenant, it requires a Microsoft 365 administrator to adjust tenant settings or request Microsoft to investigate backend service logs.
What information should I provide to my IT administrator?
You should provide the dates the emails were received, the affected SharePoint site URLs, the specific Outlook clients you are using (e.g., classic desktop, new Outlook, iOS app), and the file formats of the missing images.
