'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix SharePoint News Post Banner Missing from Email
Question details
Users are experiencing an issue where the banner image or banner area is completely missing when a SharePoint news post is shared via email.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Sharing a published SharePoint news post via the built-in email feature.
- Observed behavior
- The resulting email fails to display the banner image or banner area that previously appeared normally.
Verify that your SharePoint news post actually has a high-resolution banner image set, and check if the image fails to load across multiple email clients (like Outlook and Gmail) to rule out local client settings.
Report the Known Issue to the SharePoint Feedback Portal
Since this is a known bug that has been reproduced in test tenants, you need to report it directly to Microsoft to help prioritize the fix.
Microsoft has successfully reproduced this exact issue in their test tenants. Because this is a server-side rendering bug affecting how SharePoint generates email previews, there is no configuration setting on your end that will resolve it. The most effective action is escalating the issue.
Navigate to the official Microsoft SharePoint Feedback Portal using the provided bug report URL: https://feedbackportal.microsoft.com/feedback/forum/06735c62-321c-ec11-b6e7-0022481f8472.
Click the 'Sign In' button at the top right of the portal and log in using your Microsoft 365 or corporate account credentials.
Search for 'News Post Banner Missing Email' in the search bar. If a thread already exists, upvote it and add a comment with your tenant details. If not, click 'Send feedback' to create a new bug report explaining that the news post emails have stopped displaying the banner image.
Use a Manual Email Workaround
While waiting for Microsoft to patch the automated email feature, you can manually assemble and send the news post to your team.
Try WPS Office for Seamless Document Collaboration
While SharePoint manages your intranet and news posts, you need a reliable desktop and mobile suite for everyday document creation. WPS Office is a lightweight, fully compatible, and free alternative to Microsoft Office that meets all your Word, Excel, and PowerPoint needs.
- 1. Download the software: Visit the official WPS Office website and download the free installer for Windows, Mac, or Linux.
- 2. Install WPS Office: Run the downloaded installation file and follow the on-screen prompts to set up the software on your computer.
- 3. Open existing Office files: Launch WPS Office and open your .docx, .xlsx, or .pptx files directly to start editing with zero formatting loss.
Frequently Asked Questions
Why did my SharePoint news post banner suddenly disappear from emails?
This is a recognized bug within the SharePoint system. It has been reproduced in Microsoft's test tenants and is related to how the platform currently renders HTML email previews, rather than an error in your specific setup.
Can I fix the missing banner issue in SharePoint settings?
No, because this is a server-side issue affecting the email generation engine, there are no user-facing settings or toggles in your SharePoint admin center that can force the banner to reappear. You must wait for a Microsoft patch.
Does the missing banner affect the actual SharePoint site?
No, the banner image will still appear normally when users visit the news post directly on your SharePoint intranet site. The issue is strictly isolated to the automated emails sent when sharing the post.
How long does it take for Microsoft to fix issues reported on the Feedback Portal?
Resolution times vary depending on the severity of the bug and the number of users affected. Issues with high upvotes on the Feedback Portal generally receive faster attention from the product engineering team.
