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How to Use GoDaddy Business Email with Microsoft 365 Family
Question details
The user wants to know if they can use a GoDaddy Business Email account with a Microsoft 365 Family subscription.
- Product
- Microsoft 365 Family / GoDaddy Email Essentials
- Device & OS
- not provided
- Scenario
- Setting up a third-party business email account within the Microsoft 365 Family environment.
- Observed behavior
- Microsoft 365 Family does not provide Exchange Online hosting for business email domains natively, meaning users must configure their existing GoDaddy mailboxes via IMAP/POP using their email credentials.
Ensure you have your GoDaddy Email Essentials email address, account password, and the correct IMAP/SMTP server settings provided by GoDaddy on hand before setting up your inbox.
Add GoDaddy Email Essentials to Outlook Desktop
Connect your existing GoDaddy business email to the Outlook client included in your Microsoft 365 Family subscription.
Since Microsoft 365 Family does not offer native Exchange Online hosting for custom domains, you cannot host the domain directly through Microsoft. However, you can easily access your GoDaddy emails by adding the account to the Outlook desktop app.
Launch the Outlook desktop application on your computer. Click on the 'File' tab in the top-left corner, and then select 'Add Account' under the Info section.
In the prompt that appears, type in your full GoDaddy Business Email address. Click 'Connect' to proceed.
When prompted, enter your GoDaddy Email Essentials password. If asked to choose an account type, select 'IMAP'.
Outlook usually detects GoDaddy settings automatically. If it fails, manually enter the IMAP incoming server (imap.secureserver.net) and SMTP outgoing server (smtpout.secureserver.net) settings provided by GoDaddy, then click 'Done'.
Upgrade to a Microsoft 365 Business Plan for Exchange Hosting
If you want Microsoft to fully host your business email domain with Exchange Online, you need to switch from a Family plan to a Business plan.
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Frequently Asked Questions
Does Microsoft 365 Family include Exchange Online hosting?
No. Microsoft 365 Family is designed for consumer use and does not provide Exchange Online hosting for custom business domains. You will need a Microsoft 365 Business plan for native Exchange features.
Can I use my custom GoDaddy domain email without upgrading to a Business plan?
Yes, you can still use your GoDaddy email by adding it to the Outlook desktop app via IMAP using your email address and password. However, Microsoft will not host the domain directly.
Why aren't my calendars and contacts syncing in Outlook?
When connecting GoDaddy Email Essentials to Microsoft 365 Family via IMAP, only emails are synchronized. Syncing contacts and calendars requires Exchange Online, which is only available on Microsoft 365 Business plans.
What are the manual server settings for GoDaddy Email Essentials?
If Outlook cannot automatically detect your settings, use 'imap.secureserver.net' for the incoming IMAP server (Port 993, SSL/TLS) and 'smtpout.secureserver.net' for the outgoing SMTP server (Port 465, SSL/TLS).
