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Why the Outlook Mobile QR Code Sign-in Option is Missing
Question details
Users are unable to find the QR code sign-in option when attempting to log into the Outlook mobile app.
- Product
- Microsoft Outlook Mobile
- Device & OS
- not provided
- Scenario
- Setting up a Microsoft 365 Business account on the Outlook mobile application.
- Observed behavior
- The QR-code sign-in feature does not appear on the login screen for Microsoft 365 Business accounts, though it is available for some personal accounts.
Verify whether the account you are trying to set up is a personal Microsoft account or a Microsoft 365 Business account, as login features vary significantly between the two.
Log In Using the Standard Email and Password Method
Since QR code sign-in is not supported for Microsoft 365 Business accounts, you must use the standard manual login process.
Microsoft currently only provides the QR code sign-in feature for select personal Microsoft accounts. If you are using a Microsoft 365 Business account provided by your organization or school, this option is intentionally omitted from the app by design.
Launch the Microsoft Outlook app on your mobile device and tap 'Add Account'.
Type in your complete Microsoft 365 Business email address and tap 'Continue'.
Enter your account password on the subsequent organization sign-in page.
If your organization requires Multi-Factor Authentication (MFA), approve the sign-in request using your authenticator app, SMS text, or call.
Submit Feature Feedback to Microsoft
If you rely heavily on QR code setups, submit direct feedback to Microsoft requesting this feature for Business accounts.
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Frequently Asked Questions
Can I use a QR code to sign in to my personal Microsoft account on Outlook mobile?
Yes, Microsoft provides the QR code sign-in option for select personal Microsoft accounts. You can generate and scan this code from your PC's Outlook web application to quickly log into your mobile device.
Is Microsoft planning to add QR code sign-in for Microsoft 365 Business accounts?
Currently, Microsoft has not released an official timeline or announcement regarding the expansion of the QR code sign-in feature to Microsoft 365 Business accounts.
Where do I find the QR code on Outlook Web to sign in on mobile?
If you are using a supported personal account, you can typically find the QR code in Outlook on the web by clicking the 'Outlook mobile' button in the top ribbon, or by navigating to Settings > General > Mobile Devices.
