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Fix OneDrive Error -60: Files On-Demand Crashing on Mac
Question details
The user needs to resolve an issue where OneDrive Files On-Demand crashes and returns Error -60 when using a personal account on Mac.
- Product
- Microsoft OneDrive
- Device & OS
- macOS Catalina 10.15.7
- Scenario
- Attempting to use the Files On-Demand feature with a personal account to save local storage space on an older macOS version.
- Observed behavior
- OneDrive crashes and displays Error -60 with the personal account, despite functioning normally when logged in with a university account.
Ensure you have a stable internet connection and log in to OneDrive.com to verify that your files are safely synced to the cloud before attempting to reset or update your local application.
Update macOS and the OneDrive Application
Resolve compatibility issues by bringing your operating system and OneDrive app up to date, as newer OneDrive versions officially support only the three most recent macOS versions.
Error -60 is heavily associated with older OneDrive versions running on outdated operating systems like macOS Catalina. Microsoft 365 and modern OneDrive updates typically drop support for older macOS versions, leading to synchronization failures and application crashes.
Click the Apple menu in the top left corner, select 'System Preferences', and click on 'Software Update' to see if a newer macOS version is available for your machine.
Open the Mac App Store or visit the official Microsoft OneDrive download page to secure the most recent release.
Complete the installation, restart your Mac, and launch OneDrive. Turn on Files On-Demand in the settings to verify if the crash is resolved.
Unlink Conflicting Accounts and Reset OneDrive
Clear cached data and potential account conflicts by unlinking your university account and performing a complete reset of the OneDrive app.
Troubleshoot in macOS Safe Mode
Isolate third-party software conflicts or extensions that might be causing OneDrive to crash by booting your Mac into Safe Mode.
Enjoy Stable File Management with WPS Office on Mac
If Microsoft OneDrive and Office are causing compatibility issues on your Mac, WPS Office offers a lightweight, highly compatible alternative. Enjoy seamless document editing and built-in cloud storage that works flawlessly across various macOS versions without requiring forced system upgrades.
- 1. Download and Install: Get WPS Office for Mac from the official website and install it on your system.
- 2. Sign In to WPS Cloud: Launch the application and sign in to activate your free WPS Cloud storage space.
- 3. Sync and Save Space: Upload your documents to the cloud to seamlessly free up local disk space without encountering system-breaking crashes.
Frequently Asked Questions
What does OneDrive Error -60 mean on Mac?
Error -60 typically indicates a synchronization or compatibility failure within the OneDrive application. On Mac, it is most frequently triggered when attempting to use the Files On-Demand feature on outdated operating systems (like macOS Catalina) running unsupported or outdated versions of OneDrive.
Why does Files On-Demand work for my university account but not my personal account?
Enterprise and university accounts connect through different authentication servers and sometimes utilize different underlying sync pathways compared to personal accounts. However, the root cause on older Macs usually remains application incompatibility, which manifests inconsistently across different account types.
Does Microsoft still support macOS Catalina for OneDrive?
No. Microsoft 365 and the latest OneDrive desktop applications officially support only the three most recent versions of macOS. As new macOS versions are released, older ones like Catalina fall out of support, meaning they no longer receive updates to fix bugs like Error -60.
