OneDrive Error Codes

How to Fix Microsoft OneDrive Samsung Account Server Error

Natalie Taylor Sep 28, 2026 869 views

Question details

Users encounter a server error that stops Samsung Gallery from syncing with Microsoft OneDrive, typically after upgrading to a new phone.

How to Fix Microsoft OneDrive Samsung Account Server Error

Product: Microsoft OneDrive and Samsung Gallery
Device & OS: not provided
Scenario: Syncing Samsung Gallery data to Microsoft OneDrive after changing or removing a smartphone.
Observed behavior: A server error appears, preventing pictures and videos from successfully backing up or syncing to OneDrive.

Before you start

Verify that your Microsoft OneDrive account has enough available storage space, as a full cloud drive can trigger sync failures regardless of your account link status.

Solution 1Recommended

Remove Your Old Device from the Samsung Profile

Disconnecting your previous device from your Samsung account often resolves server conflicts and allows the new phone to sync properly.

When you upgrade to a new phone, the Samsung and Microsoft integration can sometimes get confused by the lingering presence of the old device in your account settings. Removing it forces the server to recognize the new primary device.

Open Samsung Profile

On your new phone, open the Settings app and tap on your Samsung profile at the top of the screen.

Navigate to Devices

Select the 'Devices' menu to view a list of all hardware currently linked to your Samsung account.

Remove the Old Phone

Choose your old phone from the list, tap the three-dot menu icon, and select 'Remove Device'.

Restart Sync Integration

Restart your phone, open the Samsung Gallery app, and attempt to sync with Microsoft OneDrive again.

Device No Longer in Possession: If you no longer have physical access to the old phone, you can log into your Samsung account via a web browser on any computer to remove the device remotely.

Solution 2

Relink Accounts and Clear App Cache

If removing the old device does not clear the error, resetting the app data and relinking the Samsung and Microsoft accounts may restore the connection.

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Frequently Asked Questions

Why is my Samsung Gallery not syncing with OneDrive?

Syncing issues usually occur due to server conflicts from still-linked old devices, insufficient OneDrive cloud storage, or an expired authentication token between your Samsung and Microsoft accounts.

Can I remove an old Samsung device without having physical access to it?

Yes, you can manage and remove linked devices by logging into your Samsung account through a web browser on a computer or another smartphone, then navigating to your connected devices list.

Will clearing the Gallery app cache delete my saved photos?

No, clearing the app cache only removes temporary system files that help the app load faster. Your actual photos and videos remain safely stored on your device and will not be deleted.

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