How to Fix Excel App Not Loading on Android Samsung S24 Ultra

Dealing with a spreadsheet application that freezes or fails to open on a premium device like the Samsung Galaxy S24 Ultra disrupts your workflow and limits your mobile productivity. Because the S24 Ultra features exceptional processing power and ample RAM, the root cause of these loading failures is rarely hardware-related. Instead, the issue stems from software conflicts, corrupted temporary files, aggressive background battery management in One UI 6.1, or rendering glitches with the Android System WebView. This troubleshooting guide walks you through specific diagnostic steps and proven fixes to get your spreadsheets loading properly again.

Identify the Loading Failure Symptom

Before modifying system settings, identifying exactly how the application fails helps pinpoint the correct solution. Different behaviors point to distinct software conflicts on Android.

Observable Symptom	Probable Cause	Recommended First Action
Stuck indefinitely on the green splash screen	Corrupted local cache files	Force stop and clear app cache
App closes immediately upon opening	One UI battery optimization conflict	Change battery setting to Unrestricted
Freezes during the account sign-in prompt	Outdated Android System WebView	Update WebView via Play Store

Force Stop and Clear the Application Cache

When the software hangs on the initial loading screen, leftover temporary files from previous sessions are often corrupted. Clearing the cache forces the application to generate fresh temporary files upon the next launch without deleting your actual documents.

• Step 1: Swipe down from the top of your screen to access the Quick Settings panel and tap the gear icon to open the Settings app.
• Step 2: Scroll down and tap on Apps.
• Step 3: Scroll through your installed applications list or use the search icon at the top right to find and select Excel.
• Step 4: Tap Force stop located at the bottom right corner of the screen, then confirm by tapping OK on the pop-up prompt.
• Step 5: Tap on Storage within the app information menu.
• Step 6: Tap Clear cache at the bottom right. Do not tap Clear data, as that will remove your account logins and any files saved exclusively to the local secure folder.

To verify this fix, navigate back to your home screen and launch the application. The expected result is a slightly longer initial load followed by the successful display of your recent files dashboard.

Adjust Samsung Battery Optimization Settings

Samsung’s One UI 6.1 implements aggressive background process limits to preserve battery life. These restrictions can abruptly kill the cloud synchronization processes required during launch, causing an immediate crash.

• Step 1: Navigate back to Settings > Apps > Excel.
• Step 2: Tap on Battery under the Usage section.
• Step 3: Change the background usage limit from Optimized to Unrestricted.

The expected result is that the Android operating system will no longer throttle the background syncing tasks. Open a cloud-hosted spreadsheet to confirm that it downloads and opens without forcing the application to close.

Update Android System WebView

Microsoft relies on a core Android component called System WebView to render web-based interfaces, specifically the Microsoft 365 authentication screen. If this system component is outdated, the application may freeze permanently when attempting to verify your license.

• Step 1: Open the Google Play Store app on your S24 Ultra.
• Step 2: Tap your profile picture in the top right corner and select Manage apps & device.
• Step 3: Tap on Updates available to view the pending list.
• Step 4: Locate Android System WebView. If it appears in the list, tap the Update button next to it. Repeat this process if the spreadsheet application itself requires an update.

After the installation completes, restart your phone. Open your documents to verify that the sign-in prompt renders correctly and accepts your credentials without freezing.

Reset the Device Account Connection

If the application loads the user interface but remains stuck on a continuous loading circle while fetching recent files, your device's authentication token has likely expired or corrupted.

• Step 1: Open your device Settings, scroll down, and tap Accounts and backup.
• Step 2: Tap Manage accounts.
• Step 3: Locate your Microsoft account in the list, tap it, and select Remove account. Confirm the action.
• Step 4: Relaunch the spreadsheet application. You will be prompted with a fresh login screen.
• Step 5: Enter your credentials to re-authenticate.

Bypassing the corrupted token allows the dashboard to sync. The expected result is that your OneDrive files will populate the recent list within a few seconds.

Edit Your Spreadsheets Seamlessly with WPS Office

If your current software continues to crash due to heavy authentication requirements, or if you encounter persistent licensing errors preventing you from editing, WPS Office provides a highly capable and lightweight alternative for the Samsung S24 Ultra. WPS Office natively opens and edits .xlsx and .csv formats without requiring complex background synchronization or mandatory subscriptions just to modify cells.

To resume your work immediately using WPS Office:

• Step 1: Download and install WPS Office from the Google Play Store.
• Step 2: Open WPS Office and tap the Files tab at the bottom navigation bar.
• Step 3: Tap This Device to browse the local storage of your S24 Ultra, or tap Cloud to connect your Google Drive or OneDrive where your documents are stored.
• Step 4: Tap your target spreadsheet. WPS Office will load the document instantly, granting full access to formula bars, formatting tools, and cell editing.

For mobile users, WPS Office also features an integrated AI assistant that can generate complex formulas from text prompts or summarize large data sets directly on your phone. This allows you to maintain high productivity on your S24 Ultra without fighting through software freezes.

Frequently Asked Questions

Why does the application close immediately after I tap its icon?

Immediate crashing upon launch is almost always triggered by aggressive battery management or a corrupted temporary file. When the software attempts to initialize its background sync and the Android system forcefully stops it to save power, it results in a crash. Setting the battery usage to Unrestricted and clearing the application cache typically resolves this behavior entirely.

Will reinstalling the software delete my saved spreadsheets?

Uninstalling the application will not delete any spreadsheets saved directly to your phone's internal storage, nor will it affect files safely synced to your cloud storage. However, if you have files saved exclusively within the application's hidden secure directory that have not synced to the network, those specific files may be lost. Always ensure your documents are backed up to a secondary location before performing a fresh installation.

How do I open a specific corrupted file that causes the software to freeze?

If the application operates normally but freezes only when you select one specific document, the file formatting itself is likely corrupted. You can bypass this by opening the problematic document in WPS Office, which uses a different rendering engine that often ignores Microsoft-specific formatting errors. Alternatively, upload the file to Google Sheets via your mobile browser to extract the raw data.

Does my phone screen size require a premium subscription to edit cells?

Microsoft requires a paid 365 subscription to edit documents on devices with screens larger than 10.1 inches. While the S24 Ultra screen is 6.8 inches and technically qualifies for free basic editing, sync errors or conflicting business account licenses can sometimes trigger a false paywall that freezes the interface. Switching to an alternative productivity suite allows you to bypass these stringent licensing checks entirely for standard editing tasks.