Update & Upgrade Problems

Fix Internet Problems on Samsung Laptop After Windows 11 24H2 Upgrade

Maira Mehtab Sep 22, 2026 869 views

Question details

The user lost all internet connectivity on their Samsung laptop immediately after installing the Windows 11 version 24H2 upgrade, and standard network troubleshooting steps did not resolve the problem.

Product: Windows 11 (version 24H2)
Device & OS: Samsung Galaxy Book 3 360 / Windows 11
Scenario: Upgrading the laptop's operating system to the latest Windows 11 feature update (24H2).
Observed behavior: Internet access completely stopped working post-upgrade, and the built-in Microsoft Community troubleshooting methods failed to restore the network connection.

Before you start

Since your laptop has no internet access, prepare a USB flash drive and use a secondary computer or smartphone to download the necessary driver files.

Solution 1Recommended

Update BIOS and Network Drivers from Samsung Support

Downloading the latest official drivers specifically designed for your laptop model can resolve compatibility issues introduced by the new Windows 11 update.

Major Windows feature updates can cause existing Wi-Fi and network drivers to stop functioning properly. Updating to the latest manufacturer-approved drivers is the best way to ensure compatibility.

Visit Samsung Support

On a secondary device with an active internet connection, go to the official Samsung Support website.

Search for your laptop model

Enter your exact laptop model (e.g., Galaxy Book 3 360) into the search bar to find the relevant support page.

Download the required drivers

Navigate to the Downloads or Drivers section. Download the latest BIOS, chipset, network, and Wi-Fi drivers and save them to a USB flash drive.

Install on the affected laptop

Plug the USB drive into your Samsung laptop, run the downloaded installer files, and restart your computer to apply the changes.

Avoid Unofficial Sources: Always download drivers directly from the manufacturer's official website. Avoid using third-party driver updaters, as they may install incorrect drivers and worsen system instability.

Solution 2

Roll Back to the Previous Windows 11 Version

If updated drivers are not yet available from Samsung, rolling back the operating system to the previous build will restore internet access.

Free Microsoft Office alternative

Stay Productive Offline with WPS Office

While you are troubleshooting Windows 11 network issues, you can continue working smoothly without an internet connection using WPS Office. It is a lightweight, free alternative to Microsoft Office that allows you to easily edit Word, Excel, and PowerPoint files locally on your computer.

Fully compatible with all major Microsoft Office formats (.docx, .xlsx, .pptx).Robust offline functionality lets you keep working even when your laptop's Wi-Fi is disconnected.Lightweight architecture ensures fast and smooth performance on your Samsung laptop.Familiar user interface makes migrating from Microsoft Office effortless.

microsoft office alternative - wps office

Frequently Asked Questions

Why did Windows 11 24H2 break my laptop's Wi-Fi?

Major Windows updates often introduce new network protocols or require updated drivers to function correctly. If Samsung hasn't released fully compatible drivers for the 24H2 update yet, the existing Wi-Fi adapter may fail to communicate with the newly updated operating system.

Is the Windows 11 24H2 update mandatory?

No. Windows 11 24H2 is primarily a feature update rather than a critical security patch. You can safely pause updates in your Windows Settings or ignore the prompt until your manufacturer confirms full hardware compatibility for your laptop model.

How do I download drivers if my Samsung laptop has no internet?

You can use another computer, a tablet, or a smartphone to download the required network and BIOS drivers directly from the official Samsung Support website. Save these files to a USB flash drive, then transfer them to your affected laptop for installation.

Installation & Activation