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Fix Microsoft Office Download Error 0-2035 or 0-2135
Question details
The user is unable to download or install Microsoft Office after purchase due to encountering specific installation error codes.
- Product
- Microsoft Office
- Device & OS
- not provided
- Scenario
- Downloading and installing Microsoft Office after purchasing a subscription or standalone license.
- Observed behavior
- The download process fails and the system displays installation error code 0-2035 or 0-2135.
Ensure you have a stable internet connection and verify that your Microsoft account is properly linked to your recent Office purchase. It is also recommended to temporarily disable third-party antivirus software or firewalls during the installation process.
Remove Conflicting Office Versions via PowerShell
Older Office installations or the pre-installed Microsoft.Office.Desktop package can cause conflicts leading to error 0-2035 or 0-2135. Removing them ensures a clean installation environment.
Pre-installed versions of Office Desktop apps often conflict with the click-to-run installers downloaded from the Microsoft website. Using Windows PowerShell allows you to completely remove these remnants before trying again.
Click the Windows Start menu, type "PowerShell", right-click on Windows PowerShell in the search results, and select "Run as administrator".
Type the command 'Get-AppxPackage *office* | Remove-AppxPackage' and press Enter to remove any conflicting pre-installed Office desktop packages.
Close PowerShell and restart your computer to apply the system changes and clear any lingering temporary files.
Sign in to your Microsoft account portal, navigate to your subscriptions, and try downloading and running the official Office installer again.
Use the Microsoft Support and Recovery Assistant
The official troubleshooter can automatically identify and fix underlying registry or file issues preventing Office from downloading.
Use the Office Offline Installer
If network interruptions or strict firewalls are causing the download error, using the offline installer bypasses the need for an active connection during the installation phase.
Switch to WPS Office for a Hassle-Free Experience
If Microsoft Office installation errors like 0-2035 or 0-2135 persist, consider switching to WPS Office. It is a free, lightweight, and easy-to-use alternative that installs in seconds without complex package conflicts, offering seamless migration for all your document needs.
- 1. Download WPS Office: Visit the official WPS Office website and click the Free Download button.
- 2. Run the Installer: Open the downloaded installer file. The setup process is quick and does not require complex configurations.
- 3. Start Creating: Launch WPS Office immediately after installation to open, edit, and save your existing Office documents.
Frequently Asked Questions
What causes Microsoft Office download error 0-2035 or 0-2135?
These errors are typically caused by software conflicts with older versions of Office, remnants of the pre-installed Microsoft.Office.Desktop app package on Windows, or unstable internet connections during the streaming installation process.
Will removing older Office versions delete my saved documents?
No. Uninstalling older versions of Microsoft Office or running cleanup commands in PowerShell only removes the application files. Your personal documents, spreadsheets, and presentations saved on your local drive or cloud storage will remain completely intact.
How do I know if the conflicting Microsoft.Office.Desktop package is installed?
You can check for this package by navigating to Windows Settings > Apps > Apps & features, and searching for "Office Desktop Apps". Alternatively, you can use the 'Get-AppxPackage' command in Windows PowerShell to list installed packages.
Is the Office offline installer a permanent fix for error 0-2135?
Using the offline installer is a highly effective workaround for network-related installation errors. Once installed offline, Office will function normally, activate via your account, and continue to receive updates through standard Windows Update channels.
