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How to Fix Visio 2016 and Microsoft 365 Installation Conflict
Question details
Users encounter an installation error when attempting to install Visio 2016 alongside Microsoft 365 on the same computer.
- Product
- Visio 2016, Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to install Visio 2016 on a PC that already has Microsoft 365 installed (or vice versa), resulting in a coexistence error.
- Observed behavior
- The installation process fails and displays an error message because the two products use incompatible installation technologies (Click-to-Run vs. MSI).
Verify your current Microsoft 365 version and installation type (Click-to-Run) by opening any Office app, clicking File, and selecting Account.
Use the Office Deployment Tool (ODT) for Volume Licenses
Since Click-to-Run and MSI versions of the same release year cannot coexist, use the Office Deployment Tool to install a Click-to-Run version of Visio 2016 if you have a volume license.
Microsoft 365 apps typically use the Click-to-Run installation technology. If your Visio 2016 installer uses the traditional Windows Installer (MSI), the system will block the installation. For volume-licensed users, Microsoft provides a workaround via the Office Deployment Tool (ODT) to install Visio using Click-to-Run.
Navigate to the Microsoft Download Center, search for the Office Deployment Tool, and download the executable file to your computer.
Run the downloaded executable to extract the setup.exe file and the sample configuration XML files into a new folder.
Open the configuration.xml file in a text editor and modify the Product ID to 'VisioProXVolume' or 'VisioStdXVolume', ensuring you set the installation technology to match your Microsoft 365 architecture (32-bit or 64-bit).
Open Command Prompt as an administrator, navigate to your ODT folder, and run the command 'setup.exe /configure configuration.xml' to begin the Click-to-Run Visio installation.
Upgrade to a Compatible Visio Subscription
If you have an MSI retail version of Visio 2016, it cannot be converted to Click-to-Run and cannot coexist with Microsoft 365. Upgrading to a modern Visio subscription resolves the conflict.
Try WPS Office to Avoid Complex Installation Conflicts
Tired of dealing with MSI and Click-to-Run coexistence errors? WPS Office offers a lightweight, all-in-one suite that installs seamlessly in seconds. It provides excellent compatibility with Microsoft Office formats without the complicated deployment requirements.
- 1. Download WPS Office: Visit the official WPS website and download the free, unified installer.
- 2. Run the Installer: Execute the downloaded file. WPS uses a single installation technology, ensuring no conflicts with existing software.
- 3. Start Creating: Open WPS Office to effortlessly manage your documents, spreadsheets, and diagrams in one intuitive tabbed interface.
Frequently Asked Questions
Why does Microsoft 365 conflict with Visio 2016?
They conflict because Microsoft 365 uses the Click-to-Run installation technology, while traditional Visio 2016 uses the Windows Installer (MSI). Windows does not allow installing two Office products of the same version (16.0) using different installation technologies.
Can I install a Click-to-Run version of Visio 2016?
Yes, but only if you have a volume license for Visio 2016. You can use the Office Deployment Tool (ODT) to install it using Click-to-Run technology, allowing it to coexist with Microsoft 365.
How do I know if my Microsoft 365 is Click-to-Run?
Open any Office app like Word, go to File > Account, and look under the Product Information section. If you see an 'Update Options' button, your installation uses Click-to-Run.
