Fix Acrobat Enhanced Scans Not Included in License Error
Question details
The user receives an error message stating that the Enhanced Scans feature is not included in their current Adobe Acrobat license.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- Trying to use the enhanced scans feature in Acrobat, which previously worked without issues.
- Observed behavior
- Acrobat blocks the scanning feature and displays a popup message saying it is not included in the current license.
Verify your Adobe account credentials and ensure you are connected to the internet before attempting to refresh your software license.
Verify Acrobat Version and Refresh Your Account Sign-In
Often, Acrobat Reader opens by default instead of Acrobat Pro, or the application needs to resync with Adobe's licensing servers.
This issue typically occurs if the default PDF handler has switched to the free Acrobat Reader, or if there is a temporary desynchronization with your Creative Cloud licensing.
Go to the Help menu and click About Adobe Acrobat to ensure you are running Acrobat Pro DC, not Acrobat Reader DC.
Click on the Help menu at the top of the window and select Sign Out (your Adobe ID).
Close Adobe Acrobat completely and reopen the application.
Click Sign In from the top right or the Help menu and enter your Adobe account credentials to refresh your license.
Update Adobe Acrobat to the Latest Version
Installing the latest patches can resolve unexpected bugs related to licensing and feature availability.
Easily Edit and OCR Scanned Documents with WPS Office
Avoid frustrating licensing errors by switching to WPS Office. WPS PDF offers powerful OCR and scanning features to help you recognize text and edit scanned documents effortlessly.
- 1. Open WPS PDF: Launch WPS Office and open your scanned document using the WPS PDF tool.
- 2. Access OCR Feature: Navigate to the 'Tools' tab and click on the 'OCR' button.
- 3. Extract or Edit Text: Choose whether to extract text or convert the document into an editable Word or Text format, then save your changes.
Frequently Asked Questions
Why did Enhanced Scans stop working suddenly?
This usually happens due to background software updates, your system defaulting to Acrobat Reader instead of Acrobat Pro, or your Adobe sign-in session expiring.
Can I use Enhanced Scans in Adobe Acrobat Reader?
No, Enhanced Scans is a premium feature. You must have a paid subscription to Acrobat Pro or Acrobat Standard to use it.
What does the Enhanced Scans feature actually do?
It improves the visual quality of scanned documents, applies Optical Character Recognition (OCR) to make the text selectable and searchable, and optimizes the overall file size.
How can I verify my active Adobe license?
Log into your Adobe account online via a web browser and check the 'Plans and payment' section to ensure your Acrobat Pro subscription is active and in good standing.
