Fix Microsoft 365 and SharePoint Sign-In Redirecting to GoDaddy
Question details
The user is unexpectedly redirected to a GoDaddy login page instead of the standard Microsoft portal when attempting to access Microsoft 365, SharePoint, or Teams.
- Product
- Microsoft 365
- Device & OS
- Mac
- Scenario
- Signing into company Microsoft 365 accounts to access shared SharePoint folders or Microsoft Teams.
- Observed behavior
- The sign-in process is intercepted and redirects to GoDaddy, preventing access to the required Microsoft services.
Before modifying your Mac settings, try logging into your account on a colleague's computer or a different device to confirm if the issue is local to your machine or a broader account configuration problem.
Clear Browser Caches and macOS Keychain Credentials
Use this solution to remove outdated or conflicting login tokens that are forcing the browser to redirect to GoDaddy.
Often, a previous GoDaddy email migration or a logged-in personal account leaves cached credentials on your Mac. Clearing these forces the system to fetch a fresh authentication route directly from Microsoft.
Open your web browser, navigate to the Microsoft 365 portal, click your profile picture in the top right corner, and select 'Sign out'. Repeat this for any personal Microsoft accounts.
In your browser settings (e.g., Safari or Chrome), locate the privacy settings and clear your browsing data, specifically targeting cookies and cached site data for all time.
Open Finder, go to Applications > Utilities, and launch 'Keychain Access'. Search for 'Microsoft', 'Office', and 'Exchange', then right-click and delete the associated credential entries.
Test with Safe Mode and a New macOS User Profile
Isolate the issue to determine if background programs or a corrupted user profile are interfering with your Microsoft login.
Review Domain Federation with Your IT Admin
Use this step if local troubleshooting fails, as the domain itself might still be routed through GoDaddy's infrastructure.
Try WPS Office for Seamless Document Management
While resolving Microsoft 365 and GoDaddy login conflicts, you can avoid subscription sign-in hurdles by using WPS Office. It is a completely free, highly compatible alternative that lets you edit your essential files locally without complicated domain configurations.
- 1. Download the software: Visit the official WPS website and download the free WPS Office installer for Mac.
- 2. Open your files: Launch WPS Office and directly open your downloaded SharePoint documents, spreadsheets, or presentations.
- 3. Edit and save: Work on your files locally with full formatting preservation, completely bypassing web login redirects.
Frequently Asked Questions
Why does my Microsoft 365 account redirect to GoDaddy?
This usually happens if your organization's domain was previously purchased or federated through GoDaddy, or if your local browser has cached GoDaddy email migration credentials that conflict with your direct Microsoft 365 login.
How do I clear Microsoft credentials on a Mac?
Open the Finder, go to Applications > Utilities > Keychain Access. Search for 'Microsoft' and 'Office', then right-click and delete the cached login entries to force a fresh sign-in prompt.
Will restarting my Mac in Safe Mode fix the redirect?
Safe Mode clears system caches and disables background startup items. Booting into Safe Mode and testing the login can determine if a third-party app or a corrupted local cache is causing the GoDaddy redirect.
Does this GoDaddy redirect issue affect all my devices?
If you are able to sign in successfully on a colleague's computer or your mobile device, the issue is strictly local to your Mac's cache or user profile, rather than a global account issue.
