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How to Fix Microsoft 365 Redirecting to GoDaddy Sign-in on Mac
Question details
Microsoft 365 applications on a Mac continuously redirect to a GoDaddy single sign-on page despite purchasing a new personal subscription.
- Product
- Microsoft 365 for Mac
- Device & OS
- macOS
- Scenario
- A user transitioned from a GoDaddy-managed Microsoft 365 plan to a standalone Microsoft 365 Family plan and needs to authenticate their Office applications correctly.
- Observed behavior
- Office applications like Word persist in redirecting to the GoDaddy login screen, preventing the user from signing into their new subscription and accessing existing files.
Ensure you have the login credentials for your new Microsoft 365 Family account ready and save any open work before modifying keychain settings or restarting your Mac.
Clear Mac Keychain Credentials and Sign Out
Removing old GoDaddy authentication sessions from your Mac's Keychain is the most effective way to break the redirection loop.
macOS frequently caches login tokens to make signing in easier. However, when switching from a GoDaddy tenant to a personal Microsoft subscription, these cached tokens force the application back to the GoDaddy login portal.
Open any Microsoft Office application, click on your profile or account name, and select 'Sign Out'.
Completely close Word, Excel, PowerPoint, and Outlook on your Mac.
Navigate to 'Applications' > 'Utilities' and launch the 'Keychain Access' app.
In the search bar, type 'Microsoft Office' and 'ADAL'. Delete any cached credential entries related to your old account.
Restart your Mac, open Word, and sign in using your new Microsoft 365 Family credentials.
Contact Microsoft Support for Tenant Cleanup
If clearing local credentials doesn't work, the issue may be tied to backend tenant routing that requires Microsoft's intervention.
Use WPS Office as a Hassle-Free Alternative on Mac
Tired of dealing with frustrating login loops, tenant issues, and subscription transitions? WPS Office offers a seamless, lightweight, and completely free alternative for your Mac. You can jump straight into your work without complex setups.
- 1. Download the App: Visit the official WPS Office website and download the installation package designed for macOS.
- 2. Install WPS Office: Open the downloaded file and drag the WPS Office icon into your Applications folder.
- 3. Open Your Files: Launch WPS Office and directly open your existing Word or Excel files without needing to sign into an account.
Frequently Asked Questions
Why does my Mac keep redirecting to GoDaddy for Microsoft 365?
This happens either because macOS has cached your previous GoDaddy authentication tokens in the Keychain Access app, or your email domain is still linked to the GoDaddy Microsoft 365 tenant on Microsoft's backend servers.
How do I access Microsoft live chat support for tenant issues?
You can reach live chat by visiting the Microsoft 'Contact Us' page, signing in with your personal account, typing a brief description of your issue, and selecting the 'Contact Support' button at the bottom to get routed to a live agent.
Will I lose my existing Word documents if I remove the old GoDaddy account?
No, your locally saved Word documents will remain safe on your Mac's hard drive. However, any files saved exclusively to the GoDaddy-managed OneDrive account should be downloaded locally before you completely severe ties with the account.
