Sign-in & Login Problems

How to Fix Microsoft 365 Android Sign-In Redirecting to GoDaddy

Bushra Parveen Sep 30, 2026 868 views

Question details

Users are experiencing a sign-in failure on Microsoft 365 Android apps where they are redirected to GoDaddy authentication and subsequently routed to the web version of Office instead of completing the app login.

How to Fix Microsoft 365 Android Sign-In Redirecting to GoDaddy

Product: Microsoft 365 / Office for Android
Device & OS: Android
Scenario: Attempting to sign in to the Microsoft 365 mobile app using a work account managed or purchased through GoDaddy.
Observed behavior: The Android app redirects to the GoDaddy authentication page, but instead of returning to the app to complete sign-in, it opens Microsoft Office on the web browser.

Before you start

Ensure you know your correct GoDaddy Microsoft 365 work email and password, and verify that your Android device has a stable internet connection before proceeding with the troubleshooting steps.

Solution 1Recommended

Clear App Data, Update, and Re-authenticate

Resolve the authentication loop by clearing the corrupted cache of the Microsoft app and ensuring you have the latest software version.

Authentication tokens can sometimes become corrupted, causing third-party login screens like GoDaddy's to fail when redirecting back to the Android app. Clearing the app data forces the application to generate a fresh sign-in request.

Update Microsoft 365

Open the Google Play Store on your Android device, search for 'Microsoft 365' (or the specific Office app), and tap 'Update' if a new version is available.

Clear Cache and Data

Navigate to your device's Settings > Apps > App Management. Find and tap on the Microsoft 365 app, select 'Storage usage', then tap both 'Clear Cache' and 'Clear Data'.

Restart Your Device

Hold down the power button on your Android device and select 'Restart' to clear out any lingering background processes.

Sign In Again

Open the Microsoft 365 app and enter your work email. When redirected to the GoDaddy login page, enter your credentials. The app should now successfully complete the sign-in process instead of opening the web browser.

Clear App Data, Update, and Re-authenticate

Contacting Your Reseller: If the issue persists after clearing data and updating, the problem may lie with your GoDaddy account provisioning. You will need to contact GoDaddy support to synchronize your authentication tokens.

Free Microsoft Office alternative

Switch to WPS Office for a Hassle-Free Mobile Experience

If you are tired of frustrating Microsoft 365 login loops and complex reseller authentications, WPS Office provides a lightweight, free alternative. You can open, edit, and manage all your documents instantly on Android without dealing with complicated sign-in redirects.

1. Download and Install: Get WPS Office directly from the Google Play Store for free.
2. Open Your Files: Launch WPS Office and tap 'Open' to immediately access your local or cloud documents without mandatory subscription sign-ins.
3. Edit Seamlessly: Enjoy full editing capabilities for all standard Office formats right from your Android device.

Fully compatible with Microsoft Office formats, including Word, Excel, and PowerPoint files.No complex GoDaddy or reseller sign-ins required to view and edit your local documents.Lightweight Android application that saves device storage space and battery life.Familiar, user-friendly interface that makes migrating seamless.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my Microsoft 365 app redirect to GoDaddy in the first place?

If your organization purchased its Microsoft 365 subscription through GoDaddy as a reseller, GoDaddy handles your domain and user authentication. The Microsoft app must redirect you there to verify your active subscription status.

Will clearing the Microsoft 365 app data delete my documents?

No. Clearing the app's cache and data on your Android device only removes temporary files, preferences, and corrupted sign-in tokens. Your actual documents are stored safely in your cloud storage (OneDrive/SharePoint) or device memory.

What if I cannot sign into any Microsoft apps, including Outlook and Teams?

If the sign-in redirect issue affects all Microsoft applications on your device, your GoDaddy authentication tokens might be desynchronized. You should try resetting your Microsoft 365 password through the GoDaddy dashboard or contact GoDaddy support directly.

Login & Account Issues