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Fix Microsoft 365 Family Members Only Getting 5GB OneDrive Storage
Question details
Invited Microsoft 365 Family members are only receiving 5 GB of OneDrive storage instead of the 1 TB included in the subscription.
- Product
- Microsoft 365 Family / OneDrive
- Device & OS
- not provided
- Scenario
- A primary Microsoft 365 Family subscriber is trying to share their 1 TB OneDrive storage benefit with invited family members.
- Observed behavior
- Family members see only the standard 5 GB of free OneDrive storage on their accounts despite being invited to the Family subscription.
Ensure that the primary Microsoft 365 Family subscription is active and that the invited member is logging into OneDrive with the exact Microsoft account used to accept the invitation.
Properly Send and Accept the Microsoft 365 Family Invitation
The most common reason for missing storage is that the family member has not fully accepted the invitation through the official Microsoft Family portal.
Each invited member must officially join the family subscription using their own Microsoft account before the 1 TB OneDrive storage is provisioned.
Log in to your Microsoft account as the primary subscriber and navigate to the Microsoft Family dashboard at account.microsoft.com/family.
Click on 'Add a family member' and enter the email address of the person you want to invite to your Microsoft 365 Family plan.
Have the invited family member open their email inbox, locate the invitation email sent by Microsoft, and click the 'Accept Invitation' button.
The family member must sign in with their intended Microsoft account to finalize joining the family group and activate the benefits.
Once the invitation is accepted, the family member should log into OneDrive online to verify that their storage has been upgraded from 5 GB to 1 TB.
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Frequently Asked Questions
Why does my OneDrive still show 5 GB after accepting the Microsoft 365 Family invitation?
This typically happens if there is a sync delay or if you logged into OneDrive with a different Microsoft account than the one used to accept the invitation. Wait up to 48 hours, sign out, and sign back in to refresh the storage quota.
Can I share my Microsoft 365 Family 1 TB storage without adding users to my Microsoft Family group?
No, to receive the 1 TB of OneDrive storage, the individual must be successfully added to your Microsoft Family group and explicitly accept the subscription sharing invitation via their own Microsoft account.
Is there a limit to how many people can get 1 TB of storage on a Microsoft 365 Family plan?
Yes, a Microsoft 365 Family subscription covers up to 6 people in total (the primary subscriber plus 5 invited family members). Each of these 6 individuals gets their own private 1 TB of OneDrive storage.
