MFA & Verification Issues

Fix Microsoft 365 Verification Codes Not Being Received

Maira Mehtab Sep 28, 2026 869 views

Question details

The user is unable to sign in to their Microsoft 365 account because the required email verification codes are not being delivered to their inbox or junk folder.

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to sign in to a Microsoft 365 account with two-step verification enabled via email.
Observed behavior: Verification emails fail to arrive, preventing the user from accessing their Microsoft 365 subscription and services.

Before you start

Check your network connection and ensure your email inbox has enough storage space to receive new messages. Additionally, verify that you haven't accidentally blocked automated emails from Microsoft.

Solution 1Recommended

Use an Alternative Authentication Method

Bypass the email delivery issue by using a different verification method tied to your Microsoft account.

If email verification is failing, Microsoft usually allows you to fall back on other methods you previously registered, such as a text message or an authenticator app.

Select an alternative sign-in option

On the verification code screen, click on the 'I didn't get a code' or 'Sign in another way' link.

Choose your backup method

Select an alternative method from the list, such as receiving a text message (SMS) to your registered phone number or using the Microsoft Authenticator app.

Approve the login

Follow the on-screen prompts to receive the backup code or approve the notification on your mobile device to gain access to your account.

Set up Microsoft Authenticator: Once logged in, it is highly recommended to set up the Microsoft Authenticator app to prevent future delays with email-based verification codes.

Solution 2

Wait for Temporary Service Issues to Resolve

Microsoft's servers sometimes experience delays in sending automated emails.

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Try WPS Office While Resolving Account Issues

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Frequently Asked Questions

Why are Microsoft verification emails going straight to the junk folder?

Aggressive email provider filters sometimes flag automated security emails as spam. You can prevent this by adding 'account-security-noreply@accountprotection.microsoft.com' to your email provider's safe senders list.

Can I disable two-step verification if I am not receiving the codes?

Yes, but you must first gain access to your account using an alternative authentication method. Once logged in, navigate to your Microsoft Account Security settings to turn off or modify your two-step verification preferences.

What if I do not have any alternative authentication methods set up?

If you cannot verify your identity through any registered method, you will need to fill out the Microsoft Account Recovery form to regain access. This process requires you to provide specific details about your account to prove ownership.

Login & Account Issues