Fix Not Receiving Microsoft Account Verification Codes by Email
Question details
The user is unable to receive the two-factor authentication (2FA) verification code sent by Microsoft to their secondary email address.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Attempting to verify identity or log into a Microsoft account using a secondary non-Microsoft email address for two-factor authentication.
- Observed behavior
- The verification email fails to arrive in the user's inbox after several hours, blocking access to the account.
Ensure you have a stable internet connection and wait a few extra minutes, as email delivery can sometimes be delayed. Additionally, verify that the secondary email address you entered has no typos.
Check Email Filters and Use Alternative Verification
Verify that the email was not flagged as spam, or switch to an alternative 2FA method like SMS if available.
Non-Microsoft email providers may sometimes incorrectly filter automated security emails from Microsoft as junk or spam.
Log into your secondary email account and thoroughly check the Spam, Junk, and Blocked-sender folders for an email from the Microsoft account team.
On the Microsoft verification screen, look for an option that says 'I didn't get a code' or 'Show more verification methods'.
If you previously linked a phone number to your account, select the option to receive your verification code via text message (SMS) instead.
Submit the Microsoft Account Recovery Form
Use the official automated account recovery form to regain access if you cannot receive codes through any method.
Contact Microsoft Support
Reach out to live Microsoft support if the automated recovery form fails to restore your account.
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Frequently Asked Questions
Why are my Microsoft verification codes going to spam?
Many third-party email providers may mistakenly flag automated security and verification emails from Microsoft as spam or junk. Checking your spam folder and whitelisting the Microsoft sender address can resolve this.
Can I use an authenticator app instead of email?
Yes, once you regain access to your account, you can set up the Microsoft Authenticator app or another 2FA app in your security settings to generate verification codes directly on your smartphone without relying on email delivery.
How many times can I submit the account recovery form?
You can submit the Microsoft account recovery form up to two times per day. It is highly recommended to provide any new or additional information you might remember with each attempt to improve your chances.
What happens if I never receive the verification code and the form fails?
If both email and SMS verifications fail, and the automated recovery form is unsuccessful, you will need to contact Microsoft Support directly via chat or phone so they can investigate and verify your identity.
