MFA & Verification Issues

How to Fix Microsoft Account Not Receiving SMS Verification Code

Chanuka Geekiyanage Oct 20, 2026 868 views

Question details

The user is unable to sign in to their Microsoft account because they are not receiving the required SMS verification code, and the account may be temporarily locked.

How to Fix Microsoft Account Not Receiving SMS Verification Code

Product: Microsoft Account
Device & OS: not provided
Scenario: Attempting to sign in or recover access to a Microsoft account using an SMS verification code.
Observed behavior: SMS verification codes are not being delivered. Repeated attempts have led to a temporary account lock, and trying different browsers or contacting support has not resolved the issue.

Before you start

Ensure your mobile device has a stable cellular connection and check your phone's SMS blocklist or spam folder for filtered automated messages.

Solution 1Recommended

Use the Microsoft Account Recovery Form

The most reliable method to regain access when SMS verification completely fails is to submit an official account recovery request.

If your account is locked and alternative methods are unavailable, the recovery form is the only way to prove your identity. Ensure you complete this form from a device and location where you have successfully signed in before.

Navigate to the recovery form

Open a web browser and go to the official Microsoft account recovery page at https://account.live.com/acsr.

Provide your contact information

Enter the email address, phone number, or Skype name associated with the locked account, and provide a working alternate email address (such as a Gmail account) where Microsoft can contact you.

Submit verification details

Fill out the form with as much accurate information as possible, including old passwords or recent email subjects, and submit the request for review.

Important: Microsoft support agents cannot bypass the recovery form or manually send password reset links. The automated form is required.

Solution 2

Check Cellular Settings and Wait Out the Lock

Incorrect formatting or cellular carrier blocking can prevent the verification code from arriving.

Solution 3

Select an Alternative Verification Method

If SMS delivery is unavailable or failing, use another linked verification method such as an alternate email address.

Free Microsoft Office alternative

Try WPS Office While Recovering Your Account

If you are locked out of your Microsoft account and need to edit documents immediately, WPS Office is the perfect solution. It is a highly compatible, free Office alternative that lets you view, create, and edit Word, Excel, and PowerPoint files locally without waiting for account recovery.

1. Download WPS Office: Visit the official WPS website and download the free installation package for your device.
2. Install the application: Run the installer and follow the on-screen instructions to complete the setup in minutes.
3. Open your files instantly: Double-click any existing Microsoft Office document to open, edit, and save it directly in WPS Office.

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Frequently Asked Questions

Why is my Microsoft account temporarily restricted from requesting codes?

Requesting too many verification codes in a short period triggers a security lock to protect your account from unauthorized access. You typically need to wait 24 hours for the system to lift the restriction before trying again.

Will switching to a different web browser fix the SMS delivery issue?

Generally, no. While trying Incognito or InPrivate modes can resolve local browser caching issues, persistent SMS delivery failures are usually related to carrier blocks, incorrect number formatting, or server-side account security restrictions.

What should I do if my alternate email is also a Microsoft account and I am locked out of it?

You will need to use a non-Microsoft email address (such as Gmail, Yahoo, or a work email) as your primary contact point when filling out the Microsoft account recovery form (acsr) so the support team can reach you.

How long does a temporary SMS block last?

A temporary block caused by repeated verification code requests usually lasts for 24 hours. Attempting to request more codes during this period will reset the timer, so it is best to wait a full day.

Login & Account Issues