Fix Microsoft Account Verification Code Rejected After Security Change
Question details
Users are blocked from accessing sensitive Microsoft account settings because verification codes are rejected following a recent update to their security information.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Attempting to log into a Microsoft account, access billing, or verify identity after updating the recovery email or phone number.
- Observed behavior
- The account enters a 30-day restricted state where new verification codes are rejected, and security notifications are still routed to the old security methods.
Ensure you still have access to your original recovery email or phone number, as Microsoft may send verification prompts to your old security methods during the restriction period.
Manage the 30-Day Security Info Change Restriction
Understand Microsoft's mandatory 30-day waiting period and check if you can cancel the pending security change to regain immediate access.
When you remove all old security info and replace it with new info, Microsoft automatically restricts sensitive account actions for 30 days to protect against unauthorized access. This process cannot be bypassed or expedited by support.
Navigate to the Microsoft account security page (account.microsoft.com/security) and enter your credentials to attempt a sign-in.
Look for a prompt stating 'Your security info change is still pending'. If you made this change yourself, select 'Next' to proceed with limited account access, which allows you to use regular services like Outlook and Skype.
If you urgently need full access and still have your old verification method, click on 'Cancel this request' from the pending message. Follow the on-screen prompts to verify your identity using your original email or phone number.
Try WPS Office While Your Microsoft Account is Restricted
Locked out of Microsoft 365 due to account verification issues? WPS Office provides a free, lightweight, and fully compatible alternative to keep your work moving without requiring a Microsoft account.
- 1. Download the installer: Visit the official WPS Office website and click the 'Free Download' button to get the latest version.
- 2. Install the software: Run the downloaded setup file and follow the quick installation instructions on your screen.
- 3. Open your files instantly: Launch WPS Office and directly open your existing Microsoft Office documents to continue your work seamlessly.
Frequently Asked Questions
Can I bypass the Microsoft 30-day security waiting period?
No, the 30-day restriction is an automated security measure designed to protect your account from hackers. Customer support cannot expedite or bypass this process under any circumstances.
What happens to my account during the 30-day restriction?
You can still access most Microsoft services, such as your Outlook inbox, OneDrive files, and Skype. However, you cannot access sensitive areas like billing, passwords, or security settings.
Why is Microsoft sending verification codes to my old email or phone number?
During the 30-day period, notifications and codes are sent to your original security info to alert you in case an unauthorized person is attempting to take over your account.
How do I cancel the pending security info change?
If you regain access to your old security info, log in to your Microsoft account, click on the 'Your security info change is still pending' message, select 'Cancel this request', and verify your identity using your old method.
