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Fix OneDrive Mobile App Stuck Loading During Sign-In
Question details
The user is unable to sign into the OneDrive mobile app because it remains stuck on a continuous loading screen, despite the account functioning perfectly on a desktop computer.
- Product
- Microsoft OneDrive
- Device & OS
- Android
- Scenario
- Signing into a Microsoft account on the OneDrive mobile application.
- Observed behavior
- The mobile app freezes on the loading screen indefinitely. Standard troubleshooting steps like reinstalling the app and clearing its local data do not resolve the issue.
Verify that your internet connection is stable and log into OneDrive via a computer browser to ensure your Microsoft account credentials are correct and not locked.
Temporarily Uninstall Microsoft Authenticator
Bypasses authentication loops and admin restrictions by removing the app that is intercepting the sign-in request.
Often, the Microsoft Authenticator app intercepts the sign-in process for OneDrive but fails to display the approval prompt correctly, resulting in a continuous loading screen. This is especially true for work or school accounts with administrator restrictions.
Navigate to your phone's Settings menu and select 'Apps' or 'App Management' to view all installed applications.
Scroll down to find Microsoft Authenticator, tap on it, and select 'Uninstall'. Wait for the uninstallation to complete.
Open the OneDrive app and enter your email and password. Because the Authenticator is gone, the app will force a manual credential check.
Once you have successfully signed into OneDrive, open the Google Play Store to download and reinstall Microsoft Authenticator if your organization requires it for other services.
Remove and Re-add the Account from Android Sync Settings
Clears corrupted account credentials directly from the Android operating system to force a fresh sign-in token.
Experience Hassle-Free Cloud Syncing with WPS Office
Tired of mobile authentication loops and apps stuck on loading screens? WPS Office provides a powerful, lightweight alternative with reliable built-in cloud syncing, allowing you to access and edit your files effortlessly on any device.
- 1. Download WPS Office: Get the free WPS Office app from the Google Play Store or Apple App Store.
- 2. Sign In Easily: Open the app and sign in with a single tap using your existing Google, Apple, or Email account.
- 3. Sync Your Files: Upload your documents to WPS Cloud to seamlessly access and edit them across your mobile device, tablet, and PC.
Frequently Asked Questions
Why does the OneDrive mobile app get stuck on the loading screen?
This usually happens due to an authentication conflict. The device's operating system or an app like Microsoft Authenticator intercepts the sign-in request but fails to prompt you for approval, leaving the app waiting indefinitely.
Will clearing the OneDrive app data delete my saved files?
No. Clearing the app's cache and data only removes temporary local files and sign-in configurations on your phone. Your actual documents remain safely stored on Microsoft's cloud servers and will reappear once you successfully sign in.
What should I do if my work account restricts me from removing it in Settings?
If your device is managed by your organization's IT department, you may lack the administrative rights to delete the account from system settings. In this case, temporarily uninstalling the Microsoft Authenticator app often forces a manual sign-in prompt and bypasses the error.
How do I completely clear the cache for OneDrive on Android?
Navigate to Settings > Apps > OneDrive. Tap on 'Storage', then tap 'Clear Cache' followed by 'Clear Data'. This resets the app to its default installation state without uninstalling it.
