Fix OneDrive Showing Microsoft 365 Personal After Family Upgrade
Question details
The user needs to update their OneDrive mobile application so it correctly recognizes their new Microsoft 365 Family subscription.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Upgrading a Microsoft 365 Personal subscription to a Microsoft 365 Family subscription.
- Observed behavior
- The OneDrive mobile apps on phones and tablets continue to display the Microsoft 365 Personal subscription status instead of reflecting the upgrade.
Ensure that at least 24 hours have passed since your subscription upgrade, as Microsoft servers may take a full day to sync changes across all services and applications.
Sign Out and Re-sign Into OneDrive Mobile Apps
Refreshing your login credentials forces the OneDrive application to communicate with Microsoft servers and retrieve your newly upgraded subscription status.
Because mobile apps cache subscription data to save bandwidth, they do not always instantly detect changes made to your account via the web. Manually logging out clears this cached status.
Launch the OneDrive app on your phone or tablet and tap on your profile picture or the 'Me' icon in the top corner.
Navigate to 'Settings', tap on your account name, and select the 'Sign Out' button. Confirm you want to sign out if prompted.
Restart the OneDrive app and enter the email address and password for the Microsoft account that owns or shares the new Family subscription.
Go back into 'Settings' to confirm that the app now correctly displays the Microsoft 365 Family subscription.
Avoid Subscription Headaches with WPS Office
If managing expensive subscription tiers and waiting for server synchronizations is slowing down your workflow, consider switching to WPS Office. It provides a lightweight, comprehensive, and highly compatible alternative to Microsoft Office without the recurring subscription hassle.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your specific operating system.
- 2. Install and Launch: Run the installer file, follow the quick setup wizard, and open the WPS Office application.
- 3. Open Existing Documents: Simply drag and drop your existing Microsoft Office files into WPS Office to continue working seamlessly with zero formatting loss.
Frequently Asked Questions
Why does my Microsoft 365 upgrade take so long to show up in the app?
Microsoft batches subscription updates on their backend servers. Because of the vast number of users, it can take up to 24 hours for a new payment or upgrade to propagate to every cloud service and application connected to your account.
Will I lose storage space if the app says Microsoft 365 Personal?
No. Both Microsoft 365 Personal and Microsoft 365 Family plans offer the same 1 TB of premium OneDrive cloud storage per user. Your existing files and storage limits are safe during the transition.
What if signing out and back in doesn't fix the subscription display?
If logging out does not refresh the status after 24 hours, try completely uninstalling the OneDrive app, restarting your mobile device, and then reinstalling the app from the Apple App Store or Google Play Store to force a clean server sync.
