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Fix Unexpected £79.99 Microsoft 365 Charge and Get a Refund
Question details
The user needs to understand why they were charged £79.99 for Microsoft 365 while already on a £7.99 monthly plan, and how to request a refund.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Reviewing bank statements and discovering an unauthorized or unexpected annual charge alongside a monthly subscription.
- Observed behavior
- An unexpected £79.99 charge, which likely corresponds to an annual Microsoft 365 Family subscription, appeared on the user's account.
Before contacting support, make sure you have the login credentials for the Microsoft account associated with the charge and your bank transaction details ready.
Contact Microsoft Support for a Refund
Use this method to speak directly with a Microsoft representative, as community forums cannot access billing systems or process refunds.
The £79.99 charge is typically the cost of an annual Microsoft 365 Family subscription. This can occur due to accidental recurring billing, a forgotten free trial, or a duplicate account issue.
Navigate to the official Microsoft Support website and log in using the Microsoft account associated with the unexpected charge.
Click on 'Microsoft 365 and Office' from the list of products you need help with.
Choose 'Manage my subscription' from the available support categories.
Select the chat support option to connect with a live agent. Explain the unexpected £79.99 charge and request a refund.
Avoid Expensive Subscriptions with WPS Office
Tired of unexpected charges and expensive annual Microsoft 365 subscriptions? Switch to WPS Office, a free, lightweight, and fully compatible alternative that meets your productivity needs without hidden costs.
- 1. Download WPS Office: Visit the official WPS Office website and download the free version.
- 2. Install the application: Run the lightweight installer to quickly set up the suite on your computer.
- 3. Open Microsoft formats: Directly open, edit, and save your existing Word, Excel, and PowerPoint files without any compatibility issues.
Frequently Asked Questions
Why was I charged £79.99 for Microsoft 365?
A £79.99 charge usually corresponds to the annual renewal fee for a Microsoft 365 Family subscription. It may have been triggered by an expired free trial or accidental activation of recurring billing.
Can I get a refund for an automatic Microsoft 365 renewal?
Yes, Microsoft often provides refunds if you cancel the subscription shortly after the automatic renewal occurs. You must contact their chat support to process the refund.
How do I stop Microsoft from charging me monthly and annually?
Sign in to your Microsoft account dashboard, go to the 'Services & subscriptions' section, and manage your billing settings. Turn off recurring billing for any subscriptions you do not want to keep active.
