License & Subscription Issues

How to Cancel a Microsoft Dynamics 365 Free Trial from Prentice Worx

Huda Qurayshi Oct 1, 2026 869 views

Question details

The user needs to cancel a Microsoft Dynamics 365 free trial that was provided by a third-party vendor (Prentice Worx), but Microsoft is unable to locate the account.

How to Cancel a Microsoft Dynamics 365 Free Trial from Prentice Worx

Product: Microsoft Dynamics 365
Device & OS: not provided
Scenario: Canceling a software trial subscription obtained through a third-party provider.
Observed behavior: Microsoft cannot locate the trial account because it is managed entirely by the third-party provider rather than through the direct Microsoft billing system.

Before you start

Ensure you have your original trial registration emails and your Prentice Worx account details handy to help the support team locate your subscription quickly.

Solution 1Recommended

Contact Prentice Worx Support Directly

Because the trial was supplied by a third party, the cancellation must be processed directly through their management system.

Products and trials provided through a third-party business are managed through that business. Microsoft cannot cancel these subscriptions on your behalf.

Visit the Vendor's Contact Page

Navigate to the official Prentice Worx contact page using your web browser at https://www.prenticeworx.com/contact-us/.

Submit a Cancellation Request

Fill out the contact form or use the provided contact information to formally request the cancellation of your Microsoft Dynamics 365 free trial.

Provide Account Details

Include the email address used for registration and any reference numbers provided during your trial signup so they can locate your account.

Third-Party Billing: Always keep a record of your cancellation request in case you need to dispute any unexpected charges.

Solution 2

Consult the Microsoft Dynamics Community

If you are having trouble reaching the vendor or have specific licensing questions, the Microsoft Dynamics community can offer expert advice.

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Frequently Asked Questions

Why can't Microsoft find my Dynamics 365 trial account?

If your trial was set up through a third-party provider like Prentice Worx, your account information and billing are managed in their system, not directly in Microsoft's customer database.

Can Microsoft Support cancel a third-party subscription for me?

No, Microsoft Support generally cannot cancel subscriptions or trials that were supplied and managed by a third-party partner. You must contact the specific provider to process the cancellation.

What happens if I don't cancel a third-party trial in time?

Depending on the terms and conditions agreed upon during signup with the third-party provider, failing to cancel before the trial ends may result in automatic billing. It is highly recommended to contact them before the trial period expires.

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