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How to Cancel and Refund an Unwanted Concepts Pro Subscription
Question details
The user needs to cancel an unexpected annual renewal of a Concepts Pro subscription and process a refund.
- Product
- Concepts Pro
- Device & OS
- not provided
- Scenario
- Managing software subscriptions and resolving unexpected automatic renewal charges.
- Observed behavior
- The user was automatically charged £24.99 for an annual Concepts Pro subscription renewal without prior intent to continue the service.
Ensure you have your payment transaction details ready and can access the specific Microsoft or app store account where the original subscription purchase was made.
Cancel and Request a Refund via the Microsoft Store
Use the Microsoft account dashboard to manage your active subscriptions and contact billing support for refund requests.
If your Concepts Pro subscription was purchased on a Windows device, the billing is handled entirely by Microsoft. Community forum moderators do not have access to these payment systems.
Go to account.microsoft.com and log in using the exact email address associated with your Microsoft Store purchases.
Click on the 'Services & subscriptions' tab located at the top navigation bar of your account dashboard.
Locate 'Concepts Pro' in your list of active services. Click on 'Manage' next to it, then select 'Cancel subscription' and follow the on-screen prompts to stop future billing.
Since automatic renewals are often non-refundable through the automated self-service portal, navigate to the Microsoft Support contact page to speak directly with a billing representative to request your refund.
Cancel via Apple App Store or Google Play
If the subscription was initiated on a mobile device, you must manage the cancellation and refund through that device's native app store.
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Frequently Asked Questions
Why was I charged for a Concepts Pro subscription I didn't authorize?
This usually occurs when you sign up for a free trial and forget to cancel it before the trial period ends. The app store automatically rolls the trial into a paid annual subscription according to the terms of service.
Can community moderators process my refund request?
No. Community moderators and forum support staff do not have backend access to Microsoft or App Store payment systems. All cancellations and refunds must be processed through the official billing support of the store where the purchase was made.
How long does it take to receive a refund from the Microsoft Store?
Once a refund request is approved by Microsoft billing support, it typically takes 3 to 5 business days for the funds to be credited back to your original payment method, depending on your bank's processing times.
