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How to Cancel Microsoft 365 and Check E5 Trial Eligibility
Question details
The user wants to cancel a Microsoft 365 business subscription or turn off recurring billing, and needs to find out if their tenant qualifies for a three-month Microsoft 365 E5 trial.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Managing tenant billing settings to stop active Microsoft 365 business subscriptions and navigating the marketplace to claim an E5 trial.
- Observed behavior
- The user needs the specific navigation paths within the Microsoft 365 admin center to execute subscription cancellations and verify trial availability.
Ensure you are signed in to the Microsoft 365 admin center with a Global Administrator or Billing Administrator account, as standard user accounts do not have permission to manage subscriptions.
Cancel Subscription or Turn Off Recurring Billing
Use the Microsoft 365 admin center to securely cancel your business subscription and prevent future charges.
If you cancel your subscription, you can generally continue using the services until the end of your current subscription term. Turning off recurring billing achieves a similar result by letting the subscription naturally expire without renewing.
Log in to the Microsoft 365 admin center using your administrator credentials.
In the left-hand navigation menu, click on 'Billing' and then select 'Your products'.
Locate the specific business subscription you wish to modify and click on it to view its details.
Click on 'Cancel subscription' or choose to 'Turn off recurring billing'. Follow the on-screen prompts to confirm your choice.
Check Eligibility for Microsoft 365 E5 Trial
Explore the admin center marketplace to see if your organization is eligible to activate a three-month Microsoft 365 E5 trial.
Switch to WPS Office After Canceling Microsoft 365
Looking for a cost-effective solution after canceling your Microsoft 365 subscription? WPS Office offers a completely free, highly compatible alternative that handles all your word processing, spreadsheet, and presentation needs without recurring fees.
- 1. Download WPS Office: Visit the official WPS website and download the free version for your operating system.
- 2. Install the Suite: Run the lightweight installer and follow the simple setup instructions.
- 3. Open Your Files: Instantly open, edit, and save your existing Microsoft Word, Excel, and PowerPoint files without formatting loss.
Frequently Asked Questions
What happens to my data when I cancel my Microsoft 365 subscription?
After cancellation, your data typically enters a 'disabled' state for 90 days. During this period, administrators can still access and back up the data, but users cannot edit it. It is highly recommended to back up essential files before canceling.
Why can't I see the Billing menu in the Microsoft 365 admin center?
The Billing section is restricted to users who have been assigned specific administrative roles, such as Global Administrator or Billing Administrator. If you do not see this menu, you must contact your organization's IT admin to grant you the necessary permissions.
Will I get a refund if I cancel my subscription early?
Refund policies depend on your specific subscription agreement (e.g., monthly vs. annual commitment). In many cases, turning off recurring billing allows you to use the service until the term ends without a prorated refund. For specific refund inquiries, contact Microsoft billing support.
