How to Cancel Microsoft 365 and Xbox Free Trials on a New PC
Question details
The user wants to cancel the pre-installed Microsoft 365 and Xbox free trials on a new computer to prevent automatic renewal charges.
- Product
- Microsoft 365 and Xbox
- Device & OS
- Windows PC
- Scenario
- Setting up a new computer that comes with pre-activated trial subscriptions for Microsoft services.
- Observed behavior
- The free trials are active and set to automatically renew, which will result in recurring charges if not proactively canceled.
Ensure you have the login credentials for the exact Microsoft account that was used to set up the new PC and activate the free trials.
Cancel Subscriptions via Microsoft Account Dashboard
The fastest way to cancel active trials is directly through your Microsoft account's services and subscriptions page.
This method allows you to manage your billing settings, turn off recurring billing, or cancel the trial outright without having to contact a support representative.
Navigate to https://account.microsoft.com/services in your web browser and sign in using the Microsoft account associated with the trials.
Find the Microsoft 365 or Xbox trial subscription in the list of your active services and subscriptions.
Click on 'Manage' next to the subscription, then select 'Cancel subscription' or 'Turn off recurring billing'. Follow the on-screen prompts to confirm the cancellation.
Contact Microsoft Billing Support for Cancellation Help
Use this method if the cancellation option is missing or grayed out in your account dashboard.
Replace Microsoft 365 with WPS Office for Free
Since you canceled your Microsoft 365 trial, you still need a reliable office suite for your new PC. WPS Office is a powerful, free, and lightweight alternative that seamlessly handles Word, Excel, and PowerPoint files without the expensive subscription fees.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for Windows.
- 2. Install WPS Office: Run the downloaded executable file and follow the simple on-screen instructions to install the suite.
- 3. Open Your Documents: Launch WPS Office and instantly open or edit any of your existing Microsoft Office files.
Frequently Asked Questions
Will I lose access immediately after canceling the Microsoft 365 trial?
Generally, you will retain access to Microsoft 365 and Xbox services until the end of the original trial period, even if you cancel auto-renewal early. Check your account dashboard to see the exact expiration date.
What happens to my files in OneDrive if I cancel Microsoft 365?
When your subscription expires, your OneDrive storage limit will revert to the free 5GB tier. If your files exceed this limit, you will still be able to view and download them, but you will not be able to upload new files until you clear space.
Can I still open Word documents if I do not have a Microsoft 365 subscription?
Yes. You can use a free alternative like WPS Office, which is fully compatible with Microsoft Word documents, to open, edit, and save your files locally without needing an active Microsoft subscription.
Why can't I see a 'Cancel' button on my Microsoft account page?
This usually happens if recurring billing is already turned off, meaning the trial will simply expire on its own without charging you. It can also occur if the subscription was purchased through a third-party retailer.
