License & Subscription Issues

How to Cancel the Microsoft 14-Day Trial Charge 425-6816830 WA

Maira Mehtab Sep 22, 2026 868 views

Question details

Users are noticing an unrecognized recurring monthly charge labeled 'Microsoft 14-Day Trial 425-6816830 WA' on their bank accounts and want to cancel the subscription and receive a refund.

Product: Microsoft Billing
Device & OS: not provided
Scenario: The user sees an unexpected recurring charge from Microsoft and wishes to cancel the associated subscription and request a refund.
Observed behavior: A recurring monthly charge for 'Microsoft 14-Day Trial 425-6816830 WA' is billed to the user's account without active recognition of the subscription.

Before you start

Gather your Microsoft account login credentials and the exact date and amount of the charge from your bank statement before attempting to manage your subscriptions or contacting support.

Solution 1Recommended

Review Microsoft Billing History and Cancel the Subscription

Log into your Microsoft account to identify the source of the charge, turn off recurring billing, and cancel the active subscription.

This charge typically occurs when a 14-day free trial for a service like Microsoft 365 or Xbox Game Pass automatically converts into a paid recurring subscription. You can manage this directly from your account dashboard.

Sign in to your Microsoft Account

Go to the official Microsoft account website and sign in using the email address that might be associated with the trial.

Navigate to Services & Subscriptions

Click on 'Services & subscriptions' from the top navigation menu to view a list of all active trials or recurring plans linked to your account.

Check Order History

Navigate to 'Payment & billing' and select 'Order history' to verify if the charge amount and date match the '425-6816830 WA' transaction on your bank statement.

Cancel the Subscription

If you locate the active subscription, click 'Manage' next to it, select 'Cancel subscription' or 'Turn off recurring billing', and follow the on-screen prompts.

Refund Eligibility: If you cancel a subscription shortly after it converts from a free trial, you may be automatically prompted with an option to receive a prorated or full refund.

Solution 2

Report the Charge to Microsoft Support for a Refund

If the charge is not listed in your account, it may be linked to a different email address or unauthorized. Contact Microsoft directly to resolve it.

Solution 3

Dispute the Charge with Your Financial Institution

If Microsoft cannot locate the charge or refuses a refund for an unauthorized transaction, dispute the charge directly via your bank or credit card issuer.

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Frequently Asked Questions

What does the charge 425-6816830 WA mean?

This is a billing code used by Microsoft, originating from their Washington (WA) headquarters. It typically indicates a charge applied after a 14-day free trial for a service, such as Microsoft 365 or Xbox Game Pass, automatically converts into a paid subscription.

Can I get a refund for an unrecognized Microsoft charge?

Yes. If you cancel the subscription shortly after the billing cycle starts, or if you can prove the charge was completely unauthorized, Microsoft Support often grants a full or prorated refund.

Why am I being charged if I never bought anything?

You or a family member may have signed up for a 14-day free trial that required a payment method. If the auto-renew or recurring billing feature was not turned off before the trial ended, the system automatically bills you for the next cycle.

How do I stop future Microsoft trial charges?

To prevent future unexpected charges, always ensure you turn off 'Recurring billing' in your Microsoft account's 'Services & subscriptions' page immediately after signing up for any free trial.

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