How to Change Microsoft Entra Password Reset Notification Recipients
Question details
The user needs to change or stop password reset notification emails from being sent to unintended admin roles, such as Helpdesk Administrators.
- Product
- Microsoft Entra ID
- Device & OS
- not provided
- Scenario
- Managing administrator notification routing for self-service password resets in an enterprise environment.
- Observed behavior
- Helpdesk Administrators are receiving password reset notifications that are intended only for Password, User Management, and Global Administrators.
Ensure you are logged into the Azure portal with Global Administrator or Authentication Policy Administrator privileges to modify Microsoft Entra ID settings.
Modify Password Reset Notification Settings in the Azure Portal
Use the Microsoft Entra ID settings in the Azure portal to review, modify, or disable administrative notification recipients for password resets.
Microsoft Entra ID allows you to configure whether administrators are notified when other administrators reset their passwords. Adjusting these settings will ensure that alerts only reach the intended IT management roles.
Navigate to portal.azure.com and sign in with your administrative account credentials.
From the left-hand navigation pane or the main dashboard, select 'Microsoft Entra ID' (formerly Azure Active Directory).
In the left menu, click on 'Users', then select 'Password reset' from the user management options.
Click on 'Notifications'. Under the setting 'Notify all admins when other admins reset their password?', review the configured primary and copied recipients. Remove any unintended roles (like Helpdesk Administrators) or disable the notifications completely based on your organization's policy.
Click the 'Save' button at the top of the Notifications pane to apply your new configuration.
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Frequently Asked Questions
Why do Helpdesk Administrators receive password reset notifications?
If the 'Notify all admins' setting is active, Microsoft Entra ID sends notifications to several default administrative roles. Over time, custom alert routing or previous default configurations may mistakenly include Helpdesk Administrators.
Can I send password reset notifications to a custom email address?
Natively, Entra ID routes these notifications to predefined administrator roles. To send alerts to a custom email or distribution list, you typically need to implement custom alerting via Azure Monitor or Microsoft Sentinel.
How do I notify standard users when their password is reset?
In the same 'Notifications' pane under Password Reset settings, you can toggle the 'Notify users on password resets?' option to 'Yes'. This ensures the affected user receives an email confirmation when their password changes.
Do I need a premium license to change password reset notifications?
Basic self-service password reset (SSPR) settings for cloud users are available in the free tier, but comprehensive SSPR features, including detailed notification management for hybrid environments, generally require a Microsoft Entra ID P1 or P2 license.
