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How to Disable One-Time Passwords for One App in Microsoft Authenticator
Question details
The user wants to turn off one-time password (OTP) prompts for a single third-party application within Microsoft Authenticator.
- Product
- Microsoft Authenticator
- Device & OS
- not provided
- Scenario
- Managing two-factor authentication for multiple applications while streamlining access for a specific service.
- Observed behavior
- The user receives one-time password prompts for an application where they prefer not to require them, but wishes to keep other secured accounts intact.
Keep in mind that altering authentication methods may compromise your account's security. Ensure you have backup access codes or an alternative verification method configured before making any changes to your MFA setup.
Modify Authentication Settings within the Third-Party App
Microsoft Authenticator only generates and stores the OTP tokens; the requirement to prompt for an OTP is controlled entirely by the third-party application itself.
To stop receiving OTP prompts for a specific application, you must disable the two-factor authentication (2FA) requirement directly within that application's security settings, rather than in the Microsoft Authenticator app.
Open a web browser and log into the third-party service or application for which you want to disable the one-time password prompts.
Locate your account profile settings, and find the menu labeled 'Security', 'Sign-in options', or 'Two-Factor Authentication'.
Select the option to disable two-factor authentication. Alternatively, if the app supports it, select 'Remember this device' to bypass future OTP prompts on your trusted device.
Consult the Microsoft Q&A Community for Enterprise Policies
If the application is managed by a workplace or school, disabling OTPs depends on your organization's Conditional Access policies and may require specialized IT guidance.
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Frequently Asked Questions
Can I remove just one account from Microsoft Authenticator without affecting others?
Yes, you can open Microsoft Authenticator, tap on the specific account you wish to remove, tap the settings gear icon in the top right, and select 'Remove account'. This stops OTP generation for that specific app but leaves your other accounts intact.
Why does an app keep asking for an OTP even after I check 'remember this device'?
This is usually because your browser is configured to clear cookies upon closing, you are using incognito/private browsing mode, or strict security policies are being enforced by the app provider or your organization's IT administrator.
Does deleting an account in Microsoft Authenticator automatically disable MFA for that app?
No. Deleting the account from the Authenticator app only removes the token generation from your device. You must disable MFA within the third-party application's security settings first; otherwise, you will no longer be able to log in to that service.
