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How to Fix Blank Sign-In Screen in Word and Excel for Android
Question details
The user is unable to log into Microsoft Word and Excel on an Android device because the application gets stuck on a blank white screen after entering an email address.
- Product
- Microsoft Word and Excel
- Device & OS
- Android
- Scenario
- Attempting to sign in to Microsoft Office mobile applications to access or edit documents.
- Observed behavior
- After entering the email address, a loading circle appears, followed by a completely blank white screen that prevents entering a password or proceeding with the sign-in process.
Ensure your Android device has a stable internet connection and verify that you have your correct Microsoft account password handy before performing these troubleshooting steps.
Clear App Cache and Data
Clearing the accumulated cache and temporary data can resolve minor glitches that cause the sign-in screen to freeze or turn blank.
Over time, temporary files stored by the app can become corrupted, leading to authentication errors or display issues during login. Resetting the app data forces the app to load a fresh sign-in interface.
Navigate to your Android device's Settings app and select 'Apps' or 'App Management'.
Scroll through your installed applications and tap on 'Word' or 'Excel'.
Tap on 'Storage & cache', then select 'Clear Cache'. Afterward, select 'Clear Storage' or 'Clear Data'.
Restart your Android device, open the Word or Excel app, and attempt to sign in again.
Sign In Manually Instead of Using Google SSO
Bypassing the automatic Google Single Sign-On (SSO) prompt can help avoid glitches related to third-party authentication integration.
Reinstall the Office Applications
A clean installation ensures that you have the latest bug fixes and eliminates deep-rooted software corruption.
Experience Hassle-Free Document Editing with WPS Office
Tired of persistent login glitches, blank screens, and frustrating troubleshooting? Switch to WPS Office, a free, lightweight, and powerful alternative that lets you view, edit, and create documents without mandatory cloud sign-ins holding you back.
- 1. Download the App: Get WPS Office for free from the Google Play Store on your Android device.
- 2. Open Your Files: Launch WPS Office, grant file access permissions, and tap 'Open' to browse your existing Word and Excel documents.
- 3. Start Editing Instantly: Tap any document to start editing immediately, with full formatting compatibility and no forced sign-in hurdles.
Frequently Asked Questions
Why does Microsoft Office show a blank white screen on login?
This commonly occurs due to corrupted application cache, outdated Android WebView components, an unstable internet connection during the authentication handshake, or a known glitch with Google Single Sign-On integration.
Will clearing app data delete my saved Word and Excel documents?
No. Clearing app data only removes temporary files, local settings, and login session data. Your documents safely stored in OneDrive or directly on your device storage will not be affected.
What should I do if the blank screen issue persists after reinstalling?
If clearing the cache, trying manual sign-in, and reinstalling the app do not work, the issue may require specialized assistance. You should contact Microsoft Support via their official website to report the bug, or consider using a fully compatible alternative like WPS Office.
