How to Fix OneNote Feed Sign-In Problems with Samsung Notes
Question details
The user is unable to complete the OneNote feed setup to view Samsung Notes in the desktop application, despite it working correctly on Outlook.com.
- Product
- Microsoft OneNote
- Device & OS
- Windows
- Scenario
- Attempting to sync and view Samsung Notes via the Open Feed feature in the desktop version of OneNote using a Microsoft 365 Family account.
- Observed behavior
- The feed setup fails in the OneNote desktop application, preventing the user from viewing their Samsung Notes, even though the integration works perfectly on the web version of Outlook.
Ensure you are signed in with the exact same Microsoft account on both your Samsung device and your Windows PC, and verify that your internet connection is stable.
Remove Conflicting Accounts and Reinstall OneNote
Conflicting organizational accounts in Windows settings can interfere with Microsoft 365 Family account authentication in the OneNote desktop app.
Sometimes, previous work or school accounts linked to your Windows profile can cause authentication tokens to clash. Clearing these out and doing a fresh installation from the Microsoft Store often resolves the feed connection issue.
Click the Start menu, go to Windows Settings, and select the 'Accounts' category.
Select 'Access work or school' from the left-hand pane. Look for any unexpected organizational or school accounts and click 'Disconnect' to remove them.
Uninstall your current OneNote desktop application. Then, open the Microsoft Store, search for 'OneNote', and install the latest official version.
Launch the newly installed OneNote app, sign in with your primary Microsoft 365 Family account, and click the 'Open Feed' icon near the upper-right corner to test the synchronization.
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Frequently Asked Questions
Why can I see my Samsung Notes on Outlook.com but not in the OneNote app?
The web version of Outlook connects directly to Microsoft's cloud services, which bypasses local device authentication issues. The desktop OneNote app relies on local Windows account credentials, which can fail to sync the feed if there are conflicting work or school accounts on your PC.
Where do I find the Open Feed feature in OneNote?
In the OneNote desktop application, the Open Feed icon is typically located near the upper-right corner of the application window. Clicking it opens a side pane displaying your synced Samsung Notes and Sticky Notes.
Do I need a Microsoft 365 Family subscription to sync Samsung Notes?
No, the basic feed synchronization relies on a standard free Microsoft account connected to your Samsung account. However, you must ensure you are strictly using the same Microsoft account across all devices and applications.
