Password & Account Recovery

How to Fix Phone Verification 'Try Again' Error When Resetting Password

Steve K Sep 29, 2026 869 views

Question details

The user is unable to reset their account password because the phone verification system repeatedly prompts them to 'Try Again'.

How to Fix Phone Verification 'Try Again' Error When Resetting Password

Product: Microsoft Account
Device & OS: not provided
Scenario: Attempting to recover an account and reset a forgotten password using a phone number for verification.
Observed behavior: The verification process fails to send or accept the code, displaying a 'Try Again' error message and halting the password reset.

Before you start

Ensure you have a stable internet connection and check if you have access to any alternate recovery emails or authenticator apps associated with your account before attempting another reset.

Solution 1Recommended

Use Alternative Verification Methods and Clear Browser Data

Switch to an alternate recovery method like email and use a private browsing window to bypass temporary network or browser glitches.

Browser cache issues or temporary server limitations can cause the phone verification to fail. Using an Incognito window and an alternative recovery method is the fastest way to bypass this.

Verify account association

Ensure the phone number you entered exactly matches the one originally linked to your account, including the correct country code.

Select an alternate method

On the verification screen, look for an option that says 'I don't have these any more' or 'Show more verification methods', and select an alternate email address if available.

Use InPrivate/Incognito mode

Open a new Incognito or InPrivate window in your browser (usually Ctrl+Shift+N) to prevent existing cache or cookies from interfering with the login session.

Avoid spamming requests

Stop requesting verification codes repeatedly. If you have tried multiple times, wait at least 24 hours before attempting another password reset.

Use Alternative Verification Methods and Clear Browser Data

Temporary Limits: Recovery services often temporarily limit or block SMS requests if too many code generation attempts are made in a short period to prevent spam.

Solution 2

Contact Microsoft Support via Another Account

If automated recovery fails completely, you will need to manually verify your identity with support agents.

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Frequently Asked Questions

Why does the phone verification say 'Try Again' when resetting my password?

This usually happens if the system experiences a temporary server glitch, the phone number entered is incorrect, your mobile carrier is blocking automated shortcodes, or you have exceeded the maximum number of verification attempts allowed in a short time.

How long should I wait before trying to request another verification code?

If you are encountering a rate limit or 'Try Again' error, it is highly recommended to wait at least 24 hours before attempting to request another code to ensure the security block is completely lifted.

Can I reset my password without using my phone number?

Yes, if you have previously set up alternate recovery methods such as a secondary email address or an authenticator app, you can select 'Show more verification methods' on the password reset screen to use them instead.

Login & Account Issues