How to Fix Subscription Error Code OR-PMSA-35 in WPS Office
Question details
The user is unable to complete a subscription purchase because an error code appears during checkout.
- Product
- WPS Office
- Device & OS
- Android
- Scenario
- Attempting to purchase or renew a WPS Premium subscription through the mobile app.
- Observed behavior
- The payment transaction fails and error code OR-PMSA-35 is displayed on the screen.
Ensure that your Google Play Store app is updated to the latest version and verify that your internet connection is stable before attempting to process the payment again.
Troubleshoot Google Play Store Payment Settings
Since error OR-PMSA-35 is managed by the Google Play Store's payment gateway, updating your payment methods or clearing the Play Store cache is the primary way to resolve it.
This error indicates an issue on Google's end regarding payment authorization or account verification. Modifying WPS Office app settings directly will not bypass this payment block.
Open the Google Play Store app, tap your profile icon in the top right, select 'Payments & subscriptions', and tap 'Payment methods'. Ensure your credit card details are valid or try adding a new payment method.
Go to your Android device's Settings > Apps > Google Play Store. Tap on 'Storage & cache', then select 'Clear cache' to remove temporary files that might be causing the glitch.
If the issue persists, visit the Google Play Help Center in your browser, search for the specific error code, and follow Google's account-level troubleshooting guidance.
Upgrade to WPS Pro via the Official Website
If Google Play Store continues to block your transaction with error OR-PMSA-35, you can bypass this payment gateway entirely by purchasing your premium subscription directly through the official WPS website.
- 1. Visit the WPS Payment Center: Open your web browser and navigate to the official WPS Office Pricing or Subscription page.
- 2. Log in to your WPS Account: Sign in using the exact same email address or social account you use on your mobile device to ensure the subscription syncs properly.
- 3. Select a Plan: Choose between the 1-Month, 6-Month, or 1-Year WPS Pro plan based on your needs.
- 4. Complete the Purchase: Proceed to checkout and complete the payment using a credit card, PayPal, or another supported regional payment method.
Frequently Asked Questions
What does error code OR-PMSA-35 mean?
Error OR-PMSA-35 is a Google Play Store payment error indicating that the transaction was declined. This can be due to an issue with the payment method, a temporary block by Google's risk management system, or an outdated Play Store app.
Will I lose my current WPS files if my subscription fails to renew?
No, your files are completely safe. If your premium subscription fails to process due to this error, your account simply reverts to the free version of WPS Office and your saved files remain fully accessible.
Can I use a different payment method to bypass this Google Play error?
Yes, adding a new credit card, debit card, or linking your PayPal account within the Google Play Store's 'Payments & subscriptions' menu can often bypass this specific error.
