How to Fix Verification Failed Error Code IC2 During Subscription Purchase
Question details
Users need to resolve an error preventing them from verifying or completing a premium subscription purchase for mobile tools.
- Product
- WPS Office Premium
- Device & OS
- not provided
- Scenario
- Attempting to purchase or activate a monthly or yearly premium mobile subscription.
- Observed behavior
- A verification failed error message with code IC2 appears, and no active subscription is found on the currently logged-in account.
Ensure you have access to the exact email address or third-party login method (like Google or Apple ID) that you originally used when paying for the subscription.
Verify and Switch to the Correct Purchasing Account
The IC2 error often occurs when the system cannot find an active purchase record because the app is logged into a different account than the one used at checkout.
Many users accidentally log in with a different email address or use an alternative third-party login method, causing a mismatch with the purchase record in the WPS database.
Open the WPS Office app, tap on your profile picture or the 'Me' tab at the bottom right to view your currently logged-in email address.
Check your various email inboxes (including spam folders) for the official subscription purchase receipt from WPS Office, Google Play, or the Apple App Store.
If the receipt was sent to a different email address, scroll down in the 'Me' tab, tap 'Settings', and select 'Log Out'. Log back in using the exact email address associated with your receipt.
Contact WPS Support for Account Verification
If you cannot resolve the account mismatch yourself, WPS Support can manually investigate the transaction and resolve the IC2 verification error.
Manage Your Subscriptions Seamlessly in WPS Office
WPS Office provides a centralized, user-friendly account center to manage your premium subscriptions, check your active status, and access powerful document editing tools seamlessly across all your devices.
- 1. Download and Install: Get the latest version of WPS Office from the official website or your device's app store.
- 2. Log In to Your Account: Sign in using the exact email address or social account linked to your premium purchase.
- 3. Check Subscription Status: Go to the 'Me' tab or your profile settings to view your active subscriptions, benefits, and expiration dates.
Frequently Asked Questions
What does error code IC2 mean in WPS Office?
Error code IC2 indicates a verification failure during a subscription purchase or activation. It is most commonly caused by the application being logged into an account that does not match the payment or purchase record.
How do I find out which email I used for my WPS Premium subscription?
Search all your personal email accounts for a confirmation receipt from WPS Office, Apple App Store, or Google Play. The email account that received this official receipt is the one tied to your premium subscription.
Can I transfer my WPS premium subscription to another email address?
Subscriptions are typically bound to the original purchasing account. If you need to consolidate your accounts or change your primary email, you must contact WPS customer support with your proof of purchase to request an account adjustment.
Why does my mobile app say I have no active subscription immediately after paying?
This usually happens due to a login discrepancy. Ensure you are not logged in with a different social media account (like Google or Facebook) than the one you used at checkout. Logging out and logging back in with the correct method usually resolves this.
