How to Fix the Not Authorized Error in Microsoft 365 Admin Center
Question details
Users are unable to open the admin center or update payment information due to permission restrictions.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to access the management portal to update billing and payment details or configure account settings.
- Observed behavior
- The system displays a 'Not Authorized' error, blocking access to the admin center.
Verify whether you are using a Microsoft 365 Business subscription or a Microsoft 365 Personal/Family subscription, as the management portals differ significantly.
Sign in with an Authorized Administrator Account
The Admin Center is restricted to users with assigned administrator roles. You must log in with the correct business credentials.
If you are using a standard user account in a business or school environment, you will not have permission to view or change billing details.
Ensure you are signing in with the correct work or school account that has global admin or billing admin privileges assigned.
If you do not have administrative rights, reach out to your organization's IT department or the person who set up your Microsoft 365 account to request access or have them update the payment info.
Update Payment Information via Microsoft Account Dashboard
Personal and Family subscriptions do not use the business Admin Center. You need to use the standard Microsoft account page.
Switch to WPS Office for a Hassle-Free Experience
Tired of managing complex Microsoft 365 subscriptions and admin centers? WPS Office offers a free, lightweight, and incredibly user-friendly alternative with no complicated licensing portals.
- 1. Download the installer: Visit the official WPS Office website and download the free version for your operating system.
- 2. Install the suite: Run the installation file and follow the simple on-screen instructions to set up WPS Office.
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Frequently Asked Questions
Why do I get a 'Not Authorized' error when I have a Microsoft 365 Family plan?
The Microsoft 365 Admin Center is specifically for business, enterprise, and education plans. Family and Personal plans are managed through the standard Microsoft account dashboard at account.microsoft.com.
Can a standard user access the Microsoft 365 Admin Center?
No, standard users do not have the necessary permissions. Only accounts designated with administrator roles (such as Global Admin or Billing Admin) can log in successfully.
How do I find out who the administrator is for my work account?
Usually, the administrator is the person who created your work email account or your company's IT support desk. You will need to contact them directly for assistance.
Can I update my business billing information without admin access?
No, updating billing and payment information for a business account strictly requires an admin account with billing permissions.
