Microsoft Account Errors

How to Fix Xbox App Not Opening After Leaving Microsoft Family Group

Olivia Miller Sep 28, 2026 869 views

Question details

The user is unable to open the Xbox app because it continues to ask for parental permission, even after they have left a Microsoft Family Group.

How to Fix Xbox App Not Opening After Leaving a Microsoft Family Group

Product: Xbox App / Microsoft Account
Device & OS: not provided
Scenario: Attempting to launch and use the Xbox application after successfully leaving a Microsoft Family group and turning off parental controls.
Observed behavior: The Xbox app still requests parental permission and treats the user as a child account, preventing normal access to the application.

Before you start

Ensure you have the login credentials for the Microsoft account experiencing the issue and use a standard web browser to access your profile settings.

Solution 1Recommended

Verify and Update Your Microsoft Account Birth Date

Check if your Microsoft account is still classified as a child account due to an incorrect birth date and update it.

Even if you leave a family group, Microsoft relies on the date of birth registered to your account to determine whether you are an adult or a child. If your registered age is under your region's legal age, the system will continue to enforce parental permission checks.

Log into your Microsoft Profile

Open a web browser, go to account.microsoft.com/profile, and sign in with the Microsoft account associated with your Xbox app.

Check your birth date

Locate the 'Profile info' section and check your registered date of birth to see if the system classifies you as a minor.

Edit profile info

Click on 'Edit profile info' and follow Microsoft's on-screen verification guidance to correct your birth date so it reflects adult status, then save your changes.

Verify and Update Your Microsoft Account Birth Date

Syncing Changes: After changing your birth date, sign out of the Xbox app completely and sign back in to force the application to recognize your new account status.

Solution 2

Contact Microsoft Family Safety Support

If your account is already set as an adult or the system blocks you from changing the birth date, reach out to Microsoft Support.

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Frequently Asked Questions

Why does the Xbox app still think I am a child after leaving the family group?

Leaving a Microsoft Family group does not automatically change your account's age. If the birth date on your Microsoft account designates you as a minor, the Xbox app will continue to enforce parental permission rules.

Why can't I change my birth date on my Microsoft account?

If your account is still bound by backend parental controls or regional child privacy laws, the system may block you from changing your own birth date. In this case, you must contact Microsoft Support to verify your age.

Does uninstalling and reinstalling the Xbox app fix this issue?

No, reinstalling the app typically does not work because the parental permission prompt is triggered by your Microsoft Account cloud settings, not the local app files. You must update your account profile directly.

Login & Account Issues