Microsoft Account Errors

Fix Cannot Edit Microsoft Account Profile or Date of Birth

Maira Mehtab Sep 27, 2026 871 views

Question details

The user is unable to modify their Microsoft account profile information or date of birth.

Product: Microsoft Account
Device & OS: not provided
Scenario: Attempting to update personal information or date of birth to access age-restricted features like Minecraft multiplayer.
Observed behavior: The system prevents the user from saving changes to their profile or date of birth, often citing verification, family group settings, or age range restrictions.

Before you start

Verify if your Microsoft account is currently part of a Family group as a child account, as family safety settings are the most common cause for date of birth editing restrictions.

Solution 1Recommended

Resolve Family Safety Age Restrictions

Use this solution if your account is currently registered under 18 and you belong to a Microsoft Family group, preventing access to features like Minecraft multiplayer.

Microsoft enforces strict age restrictions for child accounts. If your account age is set under 18, you cannot change the date of birth yourself. A parent or family organizer must update the information on your behalf or remove the family restrictions.

Sign in with a parent account

Have the adult who manages the Microsoft Family group sign in to their account at family.microsoft.com.

Manage child profile info

Click on the three dots next to the child's name, select 'Manage consent', and click on 'Edit this child's personal info'.

Update the date of birth

Adjust the date of birth to the correct age, click 'Save', and then restart the game or application to see if multiplayer access is restored.

Solution 2

Update Profile via 'Your Info' After Clearing Cache

Apply this method if there are no age restrictions on your account, but browser glitches or corrupted cookies are preventing the profile page from saving changes.

Solution 3

Contact Microsoft Support for Organizational Restrictions

Use this option if your account belongs to a school or workplace, or if standard verification methods fail.

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Frequently Asked Questions

Why does Microsoft say I cannot change my date of birth?

If your account is registered with an age under 18 (or the regional equivalent), it is classified as a child account. Privacy laws require these accounts to be restricted by Family Safety settings, meaning only a connected family organizer can make profile changes.

Can I bypass the family group restriction to play Minecraft multiplayer?

No, you cannot bypass it directly. To play multiplayer on Minecraft Java Edition, an adult family organizer must log into the Microsoft Family Safety dashboard, adjust your age to 18 or older, and specifically grant multiplayer permissions under Xbox privacy settings.

How do I edit my profile if I use a work or school account?

Work and school accounts are managed by your organization's IT department. You cannot edit your personal information or date of birth yourself; you must contact your IT administrator to update your profile in the Active Directory.

Does clearing the browser cache actually fix profile editing errors?

Yes. Outdated or corrupted browser cache can cause the Microsoft Account page scripts to fail, resulting in unresponsive 'Save' buttons or continuous loading loops when trying to update your date of birth.

Login & Account Issues