License & Subscription Issues

How to Recover Microsoft Workplace Discount Program Order History

Emma Brown Sep 28, 2026 869 views

Question details

The user needs to retrieve their order history and product key for an Office Professional Plus 2016 purchase made through the Home Use Program.

How to Recover Microsoft Workplace Discount Program Order History

Product: Microsoft Office Professional Plus 2016
Device & OS: not provided
Scenario: Attempting to access a past order or product key to install and move the Office software to a current computer.
Observed behavior: The Office 2016 purchase does not appear in the standard Microsoft account order history following the program's transition to the Workplace Discount Program.

Before you start

Make sure you remember the original work email address used during the Home Use Program purchase, as it is required to request your automated order history link.

Solution 1Recommended

Retrieve Order History via the Workplace Discount Program Site

Use this method to automatically retrieve your product key and purchase details if you still have access to the original work email address.

Since the Home Use Program was rebranded to the Workplace Discount Program, legacy orders are housed in a separate portal rather than your standard Microsoft account.

Visit the portal

Open your web browser and navigate to the official Microsoft Workplace Discount Program website.

Access Order History

Click on the 'Order History' link located on the main page of the portal.

Enter work email

Input the original work email address that was used to make the Office 2016 purchase into the provided field.

Check your inbox

Log into your work email and look for a message from Microsoft containing a direct link to your detailed order history and product keys.

Retrieve Order History via the Workplace Discount Program Site

Email Delivery: If you don't see the email within a few minutes, verify that you entered the correct work email and check your spam or junk folder.

Solution 2

Contact Microsoft Support for Lost Email Access

Use this method if you no longer have access to the original work email address, your name has changed, or the order cannot be found.

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Frequently Asked Questions

Why is my Office 2016 purchase missing from my personal Microsoft account?

Purchases made through the former Home Use Program (HUP) are managed separately from standard consumer purchases. They are tied to your corporate work email and must be accessed through the Workplace Discount Program portal rather than your personal Microsoft account history.

What should I do if I lost access to my old work email?

If you no longer have access to the work email address used for the purchase, you cannot receive the automated order history link. You must contact Microsoft Support directly and select the 'billing and account profile' category for manual assistance in verifying your identity and recovering the product key.

Can I transfer my Home Use Program Office license to a new computer?

Yes, the license can typically be transferred to a new device. However, you will need your original 25-character product key to activate the software on the new computer, which requires retrieving your order history.

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