How to Recover or Close a Microsoft 365 Free Trial Account
Question details
The user needs to recover access to a forgotten or blocked Microsoft 365 free trial account, or close the account to prevent it from converting into a paid subscription.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Recovering or closing a Microsoft 365 trial account before encountering recurring subscription charges.
- Observed behavior
- The user has lost access, forgotten their password, or had their sign-in blocked, making it impossible to manage or cancel their Microsoft 365 trial.
Gather any alternative email addresses or phone numbers associated with your Microsoft account, as you will need them to receive identity verification codes.
Reset Password or Unlock Your Account Online
Use Microsoft's self-service tools to quickly reset your password or unlock a blocked account.
Go to the Microsoft password reset page at account.live.com/ResetPassword.aspx if you have forgotten your password.
If your account sign-in is explicitly blocked, use the account-unlock process at go.microsoft.com/fwlink/?linkid=2153610 instead.
Follow the on-screen prompts to receive a security code via your backup email or phone number to regain access.
Submit the Account Recovery Form
Use the recovery form if you no longer have access to your backup email or phone number.
Contact Microsoft Support
Reach out to a support agent directly if automated recovery fails and you need to ensure the trial is canceled.
Switch to WPS Office to Avoid Subscription Fees
If you are trying to cancel your Microsoft 365 trial to avoid recurring charges, consider switching to WPS Office. It provides a robust, free alternative for all your document needs without the hassle of forced subscriptions.
- 1. Download the installer: Visit the official WPS website and download the free WPS Office installer for your operating system.
- 2. Install the software: Run the downloaded file and follow the straightforward on-screen instructions to complete the installation.
- 3. Open your documents: Launch WPS Office and instantly open your existing Microsoft Word, Excel, or PowerPoint files without losing any formatting.
Frequently Asked Questions
What happens if I don't cancel my Microsoft 365 free trial?
If you do not cancel before the trial period expires, Microsoft will automatically charge the payment method you provided during signup for a recurring subscription.
Can I close a Microsoft account without logging in?
No, you must be able to log in to close an account for security reasons. If you cannot log in, you will need to recover the account first using the recovery form or by contacting Microsoft Support.
How long does it take for Microsoft to review an account recovery form?
Microsoft typically responds to account recovery form submissions within 24 hours. The results of the review will be sent to the alternate email address you provided in the form.
